This can happen when running a version of the PW Integration server earlier than Update 2 (in other words 10.00.00.xx or 10.00.01.xx) And logging into the admin from a machine with either PW Admin or PW Explorer 10.00.02.xx version installed.
Original Question: ProjectWise Design Integration v10.00.02.265 by Bob Hanson
We are running ProjectWise Integration Server 10.00.01.67. I have installed ProjectWise Explorer v10.00.02.265 over the top of v01.00.01.67 on my local windows 10 PC. I also have ProjectWise Administrator 10.00.01.67 installed. When I open ProjectWise Administrator I no longer see any users, there is a message that states - "there are no items to show in this view". I can add a new user, it displays for about a second and then disappears. Why would that be since I have done nothing to Administrator? Reviewing the other items in ProjectWise Administrator it appears only the users is affected.
Verified Answer: RE: ProjectWise Design Integration v10.00.02.265 by Kevin van Haaren
I'd revert your Explorer, and probably do a repair install on your admin. ProjectWise CONNECT servers seem really picky about versions of software on admin computer matching what's on the server. Even though your Admin version matches having a newer Explorer and older Admin probably isn't recommended.
Question: RE: ProjectWise Design Integration v10.00.02.265 by JROD
Same thing just happened to me, I installed PWE 10.00.02.265 on top of PWE 01.00.01.67 and I can no longer see Users in PW admin module v08.11.11.590. Did you end up upgrading your PW admin module to match PWE?
Suggested Answer: RE: ProjectWise Design Integration v10.00.02.265 by Vickie.Hewitt
Kevin gave the correct answer. You cannot mix versions of ProjectWise on a client machine. Also you should always use the same version of PW Admin as the Integration Server. Many people run a VM for the Admin or remote into the server to run it.
It is because of a schema change the users don't show up. There are other problems caused by the mix of 10.00.01.67 and 10.00.02.265 if you look at help about it is help help. Whos knows what else.
Question: RE: ProjectWise Design Integration v10.00.02.265 by Bob Hanson
No, I followed Kevin's recommendation and installed 10.00.02.265 on another PC without Admin. We are talking about upgrading all but it seems new versions are being introduced faster than we can plan.
Thanks everyone for your quick responses