Unhandled exception has occurred in a component in your application

Problem:

When installing or modifying the ProjectWise Integration server and including the Automated\Document file Processors, the Install presents an error after clicking okay to the database setup screen.

Unhandled exception has occurred in a component in your application.  If you click Continue, the application will ignore this error and attempt to continue

Cannot start service Bentley Orchestration Shepherd on computer...

Exception text: System.InvalidOperationException: Cannot start service Bentley Orchestration Shepherd

Product(s) and Version(s):

• ProjectWise Integration
• ProjectWise Orchestration

Steps to Reproduce

• Run the installation for ProjectWise servers.
• Include or add the Automated file processing features
• As you go thru the install enter all requested information and click next
• After clicking okay on the database setup dialog an error is presented
  • Unhandled exception has occurred in a component in your application. If you click Continue, the application will ignore this error and attempt to continue
  • Cannot start service Bentley Orchestration Shepherd on computer...
  • Exception text: System.InvalidOperationException: Cannot start service Bentley Orchestration Shepherd

Trouble shooting steps:

• In the page of the install where you are prompted to enter a domain name, username and password; This account is used to run the Orchestration Framework service once installed.
• The error is indicating that the Orchestration Framework is installed but it is not able to start.
• Before clicking continue on the dialog, go to services and try to start the Orchestration framework.
• It may fail with the following error.
  • Windows could not start the ProjectWise Orchestration Framework Service on local computer
  • Error 1069: the service did not start due to logon failure
• Go to the properties of the ProjectWise Orchestration Framework Service and try re-entering the username and password and start the service again.
• If it still fails than the system is not able to authenticate the user being used to run the service.
• Try another account or create a local account to use for this service
• Make sure the account is part of the Administrator group and has the user policy to 'run as a service'
• After successfully getting the service to start, go back to the install dialog and click continue. The install should now complete.

Solution:

• Make sure the user account that is being used to run the service can be authenticated by the system where the service is running.
• Make sure the account is part of the Administrator group and has the user policy to 'run as a service'
• Make sure you have the correct spelling of the username and password.