Application Usage Reporting Wrong License Usage
| Applies To | |||
| Product(s): | ProjectWise | ||
| Version(s): | 08.09.04.89 | ||
| Environment: | N/A | ||
| Area: | N/A | ||
| Subarea: | N/A | ||
| Original Author: | Bentley Technical Support Group | ||
Problem Description
Application Usage report from Select Server is reporting incorrect usage of licenses
Solution
From the caching server - uninstall, delete the bentley folder, run ccleaner as the registry cleaner, delete the integration server reg key, check the licensing and transmit logs (C:\Documents and Settings\All Users\Application Data\Bentley\Licensing) and ensure that 1016 does not exist. If it does, then remove it. Then reinstall. This fixed the problem. Customer had 1 PW Integration Server, and 6 PW Caching Servers. When he ran the application usage report in Select Server it stated that he is using 7 PW integration Servers, and 7 PW Caching Servers.
Note that the registry keys showed both product id’s. This was verified this by going to the following registry key on the server:
Hkey_Local_Machine\software\bentley\licensing\1.1\Applications.
In the screen below the 1016 key belonged to the Integration server and the 1023 key belonged to the Integration server. Deleting the 1016 key will sometimes fix the problem.
See Also
External Links
Bentley Technical Support KnowledgeBase
Comments or Corrections?
Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!