Overview: The dump files provide a snapshot of a system's memory before a process crashes. On Windows, you can create a crash dump file manually from a running process where execution will be suspended while the dump is created. The instructions below demonstrate how to do this. One thing to note is that this may result in timeout errors when your process resumes execution.
Problem: The users report issues when using ProjectWise Explorer client of different versions or any other Bentley applications. They crash on the desktop.
Instructions:
1. Start Windows Task Manager
Windows Task Manager: C: Windows\SysWOW64\taskmgr.exe
2. Go to the Windows Task Manager window
3. Click to select the Processes tab
4. Select the process you want to dump.
5. Right-click to open the context menu then click to select Create Dump File.
Task Manager will create a dump file somewhere like C:\Users\Documents\AppData?\Local\Temp\procname.DMP
6. NOTE WHAT VERSION OF THE EXECUTABLE you just dumped.
Developers will need to know the build number to interpret the dump correctly, but this information is not contained in the dump.