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Abnormal Labels displaying in ProjectWise Explorer

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Current Revision posted to ProjectWise Design Integration Wiki by Dan Dimitro on 11/15/2023 9:25:41 PM

Overview: This article will cover the most likely cause of having abnormal labels on ProjectWise Explorer.

 

Products and versions:

  • Any ProjectWise Explorer version on a machine that also has ProjectWise Administrator installed.

 

Pre-requisites \ Assumptions \ Preliminary setup:

When opening ProjectWise Explorer abnormal labels display such as the example below.

ProjectWise Explorer labels should look like the example below:

Likely cause of the behavior

  • This almost always occurs on a machine where the user has different versions of ProjectWise Explorer and ProjectWise Administrator installed on the same machine, or has in the past without a proper cleanup and reinstallation.

Recommended Fix

  • Uninstall both ProjectWise Explorer and ProjectWise Administrator
  • Delete the contents of C:\Program Files\Bentley\ProjectWise and C:\Program Files (x86)\Bentley\ProjectWise folders
  • Reinstall the appropriate matching versions of ProjectWise Explorer and ProjectWise Administrator.

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