Overview: This article will cover the most likely cause of having abnormal labels on ProjectWise Explorer.

Products and versions:

• Any ProjectWise Explorer version on a machine that also has ProjectWise Administrator installed.

Pre-requisites \ Assumptions \ Preliminary setup:

When opening ProjectWise Explorer abnormal labels display such as the example below.

ProjectWise Explorer labels should look like the example below:

Likely cause of the behavior

• This almost always occurs on a machine where the user has different versions of ProjectWise Explorer and ProjectWise Administrator installed on the same machine, or has in the past without a proper cleanup and reinstallation.

Recommended Fix

• Uninstall both ProjectWise Explorer and ProjectWise Administrator
• Delete the contents of C:\Program Files\Bentley\ProjectWise and C:\Program Files (x86)\Bentley\ProjectWise folders
• Reinstall the appropriate matching versions of ProjectWise Explorer and ProjectWise Administrator.