Current Revision posted to ProjectWise Design Integration Wiki by Dan Dimitro on 11/15/2023 9:25:41 PM
Overview: This article will cover the most likely cause of having abnormal labels on ProjectWise Explorer.
Products and versions:
- Any ProjectWise Explorer version on a machine that also has ProjectWise Administrator installed.
Pre-requisites \ Assumptions \ Preliminary setup:
When opening ProjectWise Explorer abnormal labels display such as the example below.
ProjectWise Explorer labels should look like the example below:
Likely cause of the behavior
- This almost always occurs on a machine where the user has different versions of ProjectWise Explorer and ProjectWise Administrator installed on the same machine, or has in the past without a proper cleanup and reinstallation.
Recommended Fix
- Uninstall both ProjectWise Explorer and ProjectWise Administrator
- Delete the contents of C:\Program Files\Bentley\ProjectWise and C:\Program Files (x86)\Bentley\ProjectWise folders
- Reinstall the appropriate matching versions of ProjectWise Explorer and ProjectWise Administrator.