Revision 3 posted to Content Management - Wiki by Amol TSG on 4/1/2014 11:19:17 AM
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| Applies To | |||
| Product(s): | ProjectWise Integration Server | ||
| Version(s): | 08.11.11.574 | ||
| Environment: | N/A | ||
| Area: | Integration / Caching /Gateway | ||
| Subarea: | Network | ||
| Original Author: | Darius Perminas, Bentley Technical Support Group | ||
Problem Description
After upgrading ProjectWise and changing servers it is impossible to open any document from the datasource. Last Error [55501] pops up saying:
"Error checking out a file of document '<doc.name>'. Failed to connect to the remote server application ".
Steps to Resolve
This error usually means that client cannot connect to the storage area. You should open PW Admin tool and check your storage areas. Most likely you need to correct the location of the physical files. Or Please check that Project Wise Integration Service is running or not.
Otherwise, if this does not help - please consult server (dmskrnl.log) log files or contact Support.
