Current Revision posted to Content Management - Wiki by Jessica Gamble on 8/13/2014 12:55:42 PM
| Applies To | |||
| Product(s): | ProjectWise Web Server Client | ||
| Version(s): | N/A | ||
| Environment: | N/A | ||
| Area: | N/A | ||
| Subarea: | N/A | ||
| Original Author: | Dana Guthrie, Bentley Technical Support Group | ||
Problem Description
When I right click a file in Projectwise WebParts web client, the checkout option is not listed. It is also not available under the documents pull down.
Steps to Resolve
- Make sure you are connecting to a site that has read write access. If you are connecting to the Projectwise Web View site, then the checkout option will not be available.
- Check to make sure you are using a supported Browser. You can find this information in the Projectwise Readme file under requirments for the Webserver section. If you don't have a copy of the readme then Click HERE. Choose your version then click the readme link. (As of this posting Internet Explorer 11 is not supported)
- Make sure you are using the 32 bit version of the browser you are using and that the lastest updates are installed
- The Checkout option requires that the PWWebFileTransfer Active X control be installed.
- As of this posting, ActiveX is only available in IE 8, IE 9, and IE 10 desktop, therefore all other supported browsers will have limited Web Parts functionality
- Check that the popup blocker is not blocking the active X control from being installed
Tags: ProjectWise Web Server Client, SELECTsupport, Problem Solving