Problem Description

Unable to synch recreated user from Active Directory, Projectwise account is disabled

A user was corrupted in Active Directory (AD) and his account was deleted and then recreated in AD.

When Projectwise User synchronization ran it disabled the users old account but did not create the new account because it is the same name.

Reason

Projectwise uses the SID to track the user.  When you create a new user in AD a new SID will get created even if you use the same name.  So when User Sync ran the SIDs did not match and it disabled the user of the same name in Projectwise.

Steps to Resolve

In ProjectWise Administrator go to the user account and change it to a logical account

Then run user sync and the newly recreated user should then sync with Projectwise.

When you delete an account in projectwise you are prompted with a message that says “if the user has documents you will become the owner of the documents owned by this user. Are you sure you want to delete the user?” 
If you do not want to be the owner of his documents, and you want the newly created user to be the owner of his documents then you will need to do the following:

In Projectwise Administrator, add the new user (temporarily) to the Administrators group.

Log into Projectwise administrator as that user

Delete the old account and take ownership of the documents, then Log out.

Log back in as the administrator and remove the user from the administrator group.