Error or Warning Message

In the application event log the following message appears

Faulting application PubServer.exe, version 8.9.4.19, faulting module PubServer.exe, version 8.9.4.19, fault address 0x00043580.

Explanation

One reason this could happen is that Publisher user an xml file (pubconfig.xml ) for configuration. On occasion this file gets corrupted.

How to Avoid

Option 1: Replace the pubconfig.xml with a known good file

1. Make sure the publisher executable (pubserver.exe) is not running via task manager. If it is, end the process.

2. Publisher delivers an original file (pubconfig.xml.ori ) along with the one it uses for configuration.

3. In the C:\Bentley\PublishingServer\Config folder on the server, Rename the pubconfig.xml file to pubconfig.old

4. Make a copy of the pubconfig.xml.ori

5. Rename the copy to pubconfig.xml.

6. Start the Projectwise Publisher service

For this use case, the Publisher service started but when a user went to view a file he got an error “cannot load…”

Option 2:  Publisher now starts but I can't view a file

1. Make sure the Projectwise Publisher Administrator service and Projectwise Publisher image engine service is running

2. Launch the ProjectWise Publisher Administrator, (Start / Programs / Bentley / ProjectWise Publishing Server / ProjectWise Publishing Server Administrator

3. Turn off run as a webserver extension under the general tab, clicked submit, then restart the server control

4. Go back and check on ‘run as a webserver extension’ and hit submit and restart the service control again.

5. You should now be able to view a file.

See Also

Troubleshooting ProjectWise Publishing Server