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Problem

User has three domains from which to pull user accounts.  When they try to add a user group to the synchronized groups, they get the error message: Unable to enumerate users.  Error code is 1722

Solution

How to trouble shoot

• Log into the windows server (ProjectWise Integration server) as the account that is running the ProjectWise Integration and User Synchronization service.
• Launch the windows active directory module: Click start, run, dsa.msc
• Connect to the domain that you are trying to synch users from.
• Go to a group on that domain and try to add a user.
• If you are not able to enumerate a user then it is likely that the user account you are using does not have the correct permissions. Check with your IT team to make sure the user can enumerate users on the domain.
• If you can enumerate the users in Active Directory from the Integration server, then check the following settings (taken from the ProjectWise Administrator Help)
• When synchronizing multiple domains in a trusting/trusted relationship, one of the following configurations must be true, where Domain(A) is the Trusting Domain, and Domain(B) is the Trusted Domain:
• ProjectWise administrative user must log in to Domain(B) on a computer (computer account) in Domain(A). The account from Domain(B) must be added to the local Administrator group. ProjectWise User Synchronization Service must be configured for the DomainB account.
• Log in to a computer on DomainA as the local Administrator. Add Domain(A) and Domain(B) account to the local Administrator group, each account must have the same user name and password. Set ProjectWise User Synchronization Service to log on as the Domain(B) account. As long as a domain account from each domain has rights to the local computer, ProjectWise User Synchronization Service will synchronize accounts from both domains, even when the computer is logged on as a local administrator.