First, determine the area of your problem, its likely one of the following three:
Login issues
Each organization has their own admins that can manage users, see here for more information: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/25124.user-management
CONNECT Project creation or permissions
for these issues, please reference the wikis and forums on the Cloud Services communities page: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/
PWDM specific, including integration with PW Explorer, PWDM permissions, sending/receiving packages, ...
Be sure to first check out all the material found on this wiki, there are a lot of resources including links to training videos and tech talks that might answer your question. Otherwise, follow one of these steps:
- If the issue is urgent call the support number, which can be found by following these steps:
- You can post a question in the forum here:
https://communities.bentley.com/products/projectwise/content_management/f/342986#pi20290=1
- File a Service Request online