Error or Warning Message

Last Error 112233 CONNECTION Client could not be accessed- unknown error occurred.

Failed to retrieve a login token from CONNECTION Client.

Explanation

Might happen when logging into ProjectWise Explorer with Bentley IMS credentials.

How to Avoid

1. Have user verify if they are registered to the organization by going here: https://ims.bentley.com/IMS/Profile
2. If the organization field is empty in the profile, an admin will need to add them to the organization via user management tool
3. Have user log out and log back into CONNECTION Client
4. If the issue still occurs do the following:
5. Close the CONNECTION Client

1. 1. Close the CONNECTION Client
   2. Delete the MySELECT.db file found in %localappdata%\Bentley\
   3. Relaunch the CONNECTION Client