Problem Description

When I submit a rendition for processing using iCS for PDF, the job appears to complete but no pdf is generated.  If I click on the "Details" tab prior to the job completing in iCS Admin, the following error message appears:

Steps to Resolve

1. Open PW Admin and navigate to the "Renditions" node
2. Choose the "Renditions Profile Components/Output File Naming Conventions" entry
3. Right-click Properties on the Output File Naming Convention being used for the iCS job
4. Reduce the number of "Symbols" added to the "File Name Pattern"

Note: If this field contains muliple symbols, it could extend the pdf name longer than iCS is able to generate.

See Also

XXXXXXX(Add links as needed for other relevant Be Communities content.)XXXXXXX

Quite often PWDM users need to send packages to the same distribution list, or use a different default schedule and don't want to reenter the information each time.  This process will show how to utilize drafts as a template to have the information pre populated.

note: this example is based on using the Portal, however the same process can be following when using the ProjectWise Deliverables Management Connector for ProjectWise Explorer

1. Create New Transmittal

    

2. Enter subject to clearly define the use of the template and any other information that might be used for most of the future transmittals (Purpose, Comments, Cover Letter)

    

    

3. Select the Recipients tab and Click “Add Recipients” Select the recipients that will be normally be receiving this type of package, and change the “Acknowledge” and “Response” settings per user as necessary

4. Click “Save Draft” 

5. Any internal participant to the project will now be able to log in, and browse to the Drafts page, and use any of the created templates to initiate a New Transmittal

6. Clicking the “Use as a template” button will start a new transmittal with all the information saved in the draft (General, Recipients, Documents, Scheduling) 

7. Change/add any details as needed and issue transmittal

Configure Bentley Transmittal Portal for ProjectWise to use a specific URL

note: This information is provided as informational only, please contact your IT department first regarding any questions regarding DNS, IIS or your SSL Certificate.

In setting up Bentley Transmittal Portal (see the BTS Implementation Guide for installation instructions) you must set up a website using SSL.  This website will be configured during the deployment of the Portal software. 

When configuring your portal software, the configuration above will default your portal address to your server name, however you may wish to use a specific URL for your portal for external users to access. 

[Windows 2012 Server] Simply change the host name in the https binding to the address to be used for the BTS portal site, then skip to the final step below updating the BTS deployment Wizard.

[Windows 2008 Server]  In 2008 Server, IIS does not let you change the host name of an https binding via the edit button.  There is a way to change this host name value through a command line tool, appcmd.  Keep in mind this site name needs to be resolvable through DNS and the SSL certificate would need to be configured with this host name in order for it to work. 

http://technet.microsoft.com/en-us/library/cc753195(WS.10).aspx

To add a host header to a Web site's binding, use the following syntax:

appcmd set site /site.name:string /bindings.[protocol='string',bindingInformation='string'].bindingInformation:string

The variable site.namestring is name of the site to which you want to add a host header. The variable [protocol='string',bindingInformation='string'] is the existing binding to which you want to add a host header, and bindingInformationstring is the new binding with host header.

For example, to configure a site named contoso with an existing HTTPS binding for all IP addresses, on port 443, without a host header to have a host header named marketing, type the following at the command prompt, and then press ENTER:

appcmd set site /site.name:contoso /bindings.[protocol='https',bindingInformation='*:443:'].bindingInformation:*:443:marketing

For more information about Appcmd.exe, see Appcmd.exe (IIS 7).

Be sure to open command prompt as administrator

After running the command, you will see that the website is now showing your new host name:

Now run the Portal Deployment Wizard again and you will notice the portal address is set with this new host name

Click here for current readme and requirements

Latest version 08.11.11.590, released July 06, 2014
Update version 08.11.11.574, released October 14, 2013
Original version 08.11.11.559, released April 02, 2013

The following is a list of the major new features delivered with this release:

• ProjectWise Explorer Enhancements
  • Bentley DGN Navigator Control, for viewing DGNs and i-models in ProjectWise Explorer
  • Support for ProjectWise Explorer on Citrix XenApp 6.5
  • 'Send To > Mail Recipient As Link' now always creates URN links
  • New 'Include Engineering Component Access Rights' option on the Project Properties dialog > Participants tab, to either set or hide/ignore component security settings
  • Workflow Rules Engine extension (option on the ProjectWise Explorer installer)
  • ProjectWise Export/Import Tool Now Delivered with Client Setups
• Integration Enhancements
  • Support added for:
    • AutoCAD 2013 applications
    • Revit 2013 applications
    • 64-bit Microsoft Office 2010 (Word, Excel, Outlook, PowerPoint)
    • Microsoft Project 2010 and Visio 2010 (32-bit and 64 bit)
  • Advanced integration for AutoCAD Civil 3D 2012 and 2013
  • AutoCAD integration enhancements:
    • New Disable / Enable Integration button
    • Full integration of DGNIMPORTMODE variable (now supports all modes (=0, =1, =2) (AutoCAD 2012 and later)
  • Revit integration enhancement
    • New Resolve Links dialog, to fix broken links before the document opens in Revit
  • Office integration enhancement
    • New Disable / Enable Integration button in Office 2007 and 2010 (Word, Excel, PowerPoint, Project, and Visio)
• ProjectWise Administrator Enhancements
  • New 'Rules Engine' datasource node, for importing custom workflow rules
  • Delivered workflow rules
    • Generic workflow rules delivered with the Rules Engine Template (part of the Example Dataset delivered with ProjectWise Admin Setups)
    • BS1192 workflow rules delivered with the ProjectWise Business Process Template for BS1192 (delivered with ProjectWise Admin Setups)
  • Updated Attribute Exchange example files for Microsoft Office 2003
• Infrastructure Enhancements
  • Support for Windows 8 and Windows Server 2012
  • Full Text Indexing supports Windows Search Service on Windows Server 2012, and Microsoft Indexing Service on Windows Server 2008
  • New option in dmskrnl.cfg (LogLicenseToWindowsEventLog) that lets you control whether or not an informative message is sent to the Windows event log every time the server license is renewed
• Rebranding
  • ProjectWise Dynamic Composition Server for PDF is now Bentley i-model Composition Server for PDF
  • ProjectWise Dynamic Composition Server for i-model (extension to ProjectWise Automation Service) is now Bentley i-model Composition Server for i-model

Problem

 55037 Error moving document. User cannot delete corrupt files

Solution

 User was able to delete the files by right click file | Modify | delete | Select Arrow next to filename and choose Delete File

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Background

There is an attribute with a drop-down list and the value for this attribute is already selected. If you want to delete this value (change it to be blank) but it only lets you to choose some other value. How to change value to blank?

Steps to Accomplish

This means that there is 'Limit to List' checkbox selected on this attribute. To change this option go to Attribute Properties > Value tab and uncheck the 'Limit to list' option.

Check in a file from one machine that was checked out on a different machine

Background

User has a checked out a file on machine 1
User is now on machine 2 and has a more updated copy of the file
In ProjectWise Explorer on machine 2, the file has a lock icon on it
How can he check in the file from machine 2?

Steps to Accomplish

Free the document then use the properties\import to upload the file

1. On machine 2, free the locked file (right-click on the file in ProjectWise Explorer and choose Free)

2. Right-click the file and choose Properties.

3. On the General tab, click the Advanced button then choose Import.

4. Click Yes to the warning message that this action will overwrite the file.

5. Browse to the file you want to replace the file with in ProjectWise, highlight it and click the Open button.  The file will be uploaded to ProjectWise and will overwrite the existing file.

6. On the Properties dialog box, click Save and then Close.

Note: 
If the Free option is not available to you in step 1, then you may not have the proper user permissions to free a file. Contact your ProjectWise administrator to obtain the proper settings.  In ProjectWise Administrator, right-click the user and select Properties > Settings (tab) > Document (double-click), set the Free check box.

Error or Warning Message

Error 58033.  Cannot remove document file.  Either the document file has already been removed or another application is using the file.  The ProjectWise Caching Server may be stopped.

Explanation

The IP address of the caching server had changed, and the PW server was still trying to connect using the old IP address.

How to Avoid

1. Verify that the IP is valid in DNS, and in the PW Integration server's dmskrnl.cfg

2. Restart the ProjectWise integration server service to clear out the old IP from its own cache

Problem

Error 58060 Error creating a new folder\file. Cannot create/delete folders.

When trying to create new folders or delete existing folders, user is being presented with the error message:  "Last Error 58060 Error creating a new folder.  Cannot access storage directory.  Storage area directory has been removed or ProjectWise Caching Server is not on the specified server."
User had just moved to a new server and as a result, IP address had changed.

Product: ProjectWise Explorer
Version: 08.11.09.122
Area: Storage Area, Problem ID#: 74031

Solution

-There was an entry in the dmsafpengine.conf.xml file that referenced the old IP address. This was changed to the FQDN and the PWIS service was restarted and all was OK.

-Another thing to check here is the storage area entry in the PWadmin. I had a user with similar issue who moved the storage area and did not use the FQDN. Once the FQDN was in place for the computer name, the user was able to add files.

-Make sure the storage area exists as configured in the ProjectWise Administrator

Error or Warning Message

Error 58063: Invalid Username and Password Combination

Explanation

User has created user accounts in ProjectWise using the User Synchronization service that brings in Windows Active Directory accounts into ProjectWise. 

When his users attempt to log in they get the above error.

This error may appear regardless of whether you are using a ProjectWise logical account or a Windows account.  The error is true to its word, something is not correct about the credentials that were entered.

How to Avoid

Option 1: If using a Windows Domain account...

1. Make sure you put the domain name in front of your user name. 

2. Example:  Bentley\Username

Option 2: Caps lock and other misspelling

1. Make sure your caps lock key is not on when typing your password
2. Make sure you have the correct spelling of the domain name, user name and password.
3. Check with your ProjectWise Administrator to make sure your account:

1. 1. Is active 
   2. That you have the correct spelling as to what is in ProjectWise
   3. Whether or not your account is Domain or Logical as logical accounts do not require you to enter a domain name.

Error or Warning Message

Last Error [58838]

Cannot login to the datasource

Invalid user name and password combination.

Explanation

Assuming the username and password have been confirmed to be accurate, what is likely happening is that the user is logging into an external datasource, using their email address as a username that is configured as a logical account.

ProjectWise is going to recognize that the username is the same as the URN of a domain user, and attempt to validate the password against the domain, instead of the logical password in the ProjectWise database.

There is a defect filed internally against ProjectWise on this issue (27162), however this is not a good practice to use the @ symbol in ProjectWise logical accounts

How to Avoid

Option 1

1. Change the username to something other than the users email address

Option 2

1. In ProjectWise Administrator, go to the settings of this user and enter a blank space at the end of username

How do I copy the view columns and a list of files to Excel Spreadsheet?

Background

User is attempting to make a report using a view. Once the view was created the user did a search for the files they wanted in the report.  At this pointed they wanted to copy the list of files along with the view column data to a spreadsheet.

Steps to Accomplish

Option 1: How to copy a list of files to a spreadsheet

1. With your view set, and the search completed, highlight a file or all files you wish to have in the report

2. Right mouse click on the files and choose ”Copy list to” , “Clipboard tab separated”

3. Open an Excel file and paste the data into the spreadsheet.

4. The view columns will become the headers of the columns in Excel.

 Option 2:  How to copy a list of subfolders to a spreadsheet

1. Create a view that includes the folder properties you wish to capture, then change to that view.

2. Under your user settings \ Document List make sure you have the option to "Show Subfolders" turned on.  I believe this is on by default.  When you are in Projectwise and you click a parent folder and the subfolders appear on the right, then you have this setting turned on.

3. Highlight the Parent folder

4. Go to Document \ ”Copy list to” , “Clipboard tab separated”

5. Open an Excel Spreadsheet and paste the data into the spreadsheet.

6. The view columns will become the headers of the columns in Excel

7. Note this function will only copy the first level subfolders.

Option 3:  Use Enumfolders.exe to report on Projectwise folders and files

Enumfolders.exe is a new command line utility included with the V8i release of ProjectWise, and is a part of the ProjectWise Administrator install.  The application is used to provide a way to report on ProjectWise folders/files. The program is also able to re-curse through the folder structure which allows a complete report of the hierarchal folder structure.  This can be very useful for users who want to export the folder/file information from ProjectWise, to a text file for review.   It can also be used for viewing the name of files and folders that have been deleted.  (Note:  this tool does not provide attribute data, only folder and file names)

For more information on Enumfolders see.  EnumFolders Technote

Error or Warning Message

Last Error [319]  Cannot start application for the specified document. Check your program associations.  Failed to generate managed workspace configuration file. Dynamic library loading failed.

Explanation

User has MIcroSation SS2 and 2004 edition on the system
The global association seems to pick up the 2004 edition
User created a user association to open SS2

When opening file via ProjectWise with MIcroSation 2004 it works fine
When opening file via ProjectWise with MIcroSation SS2 user gets error
Last Error [319]  Cannot start application for the specified document. Check your program associations.  Failed to generate managed workspace configuration file. Dynamic library loading failed.

How to Avoid

Option 1:

Found that the ProjectWise global association was set for MS 2004
On the client had user remove the user association and then recreate it

Go to tools \ associations \ programs
Change the "select an association view' to User associations
Scroll down in the list to MicroStation, expand Microstation, Expand open, then if an association exists, right mouse click on it and choose unassociate. Click Okay

To create a user association, Right click a dgn file, choose open with, browse, if the correct program shows up in the programs page then choose and click okay, if it does not, click the browse button and navigate to the executable in this case ustation.exe then click open, then okay.  If you will always use this program for dgn's, then check the box for always use this program, then click okay

Had user open local document organizer and purge the workspace files.

Go to tools local document organizer, click view then choose 'workspace copies'
Highlight all the workspace files that appear and then right click and choose purge
You may need to do this for copies as well.

Then had user open the file via ProjectWise using his user association with MS SS2 and the workspace reloaded and opened the file with no errors

 Option 2:

Another problem might be that one of the files associated with the workspace, the master file or its references, may be corrupt.

To test, Export \ Send to folder the master file.  The Master and References should be exported.  In some cases you may get the error while doing the export that points to the offending file.

If the export succeeds try opening the file locally to see if it opens properly.

 Option 3:

The ProjectWise Explorer logs (pwc.log) can help narrow down what files that are part of the workspace that are inaccessible.  Contact support for help turning up and reading logs, if needed.

See Also

http://communities.bentley.com/products/projectwise/content_management/f/342986/t/88469.aspx

Problem Description

Last Error 11502 when trying to copy files from network into ProjectWise.

Steps to Resolve

1. Check PW Network Configuration settings to ensure that Prevent UDP is checked for both DNS and Datasource listing tabs. If not hard checked, do so.

2. Copy files from network to desktop locally.

3. Received "windows" error that there was not permissions to copy files and was given option by windows to skip those files. Once we were able to skip the files in question was then able to then copy files into folder in ProjectWise successfully.

Error or Warning Message

Last Error 56049 Cannot log in to the data source. Database communication Error.

Explanation

This error message can appear logging in to ProjectWise datasource.

If you check ProjectWise services you might see that they are up and running. Trying to restart ProjectWise Integration Server service and ProejctWise Orchestration Framework service it will not start. This means that the account under which the ProjectWise processes are running, may be locked out, or that the password for this account (which by requirements should have a fixed password) has been changed.

Another possible issue is that the communication between the datasbase server and the integration server has stopped. 

How to Avoid

1. Unlock the account or change the password back under which ProjectWise services are running.

2. or change the account password in Services for the ProjectWise Integration Server service and ProjectWise Orchestration Framework service.

3. On the integration server, check the ODBC connection to make sure the system is able to communicate to the database server. If that fails, then on the database server, check to make sure the database services are running.

See Also

https://communities.bentley.com/products/projectwise/content_management/w/wiki/orchestration-framework-service-will-not-start.aspx

https://communities.bentley.com/products/projectwise/content_management/w/wiki/5504.aspx

Background

Changes to files in ProjectWise managed workspace are not updating the workspace on the local machine

User had changed a configuration file on his local system, then renamed the original in ProjectWise to .old and then dropped the newly edited one in. 

When he opens a dgn file that is in a folder with the workspace assigned the changes he made in the workspace are not there.  It seems to be reading the old file

Explanation

Projectwise knows that the file he renamed is part of a configuration block and when he changed the name in PWE, PW also changed the name in the configuration block to reference the .old file

Steps to Resolve

• Remove the new file
• Rename the .old file to the original name
• Go to the properties of that file and using the advance button import the new file.

Security for Working Directories

Problem:

We have various boardroom computers that are shared between users and our consultants.  Is there a way to lock the pw_working folder so that it cannot be access by anyone else but the user?

Solutions:

Since the users and consultants are using a common computer, the Workdir would have to be saved to secure location.   And if the users are not logging into the computer with their own windows login, and just logging into ProjectWise, then that makes it even more difficult to find a secure location on the system.

• Move the working directory to a secure location. 

• If the users are logging into they system and not sharing the windows log in, then you could move the working directory to a location in the windows profile.
• Move the users working directories to a server share that the consultants do not have access to.

• Uncheck the leave local copy options in the user settings.  This way a copy of the files are not left on the machine.

The working directory is tracked by the ProjectWise user name and computer name in the database.  So if a user opens \ copies out a file on the computer in the board room, it is logged in  ProjectWise with that computer name and user name.

• Purge the working directory on log out.

• If it is necessary to leave a local copy then there is another user setting you could try which is under the Interface node called Show local Document organizer on log out.  When this is on, and the user logs out, a dialog is presented to remind the user to purge their local working directories.  Unfortunately the purging part is not automatic and is a step the users would have to be instructed to do.  This only purges the copies on the machine they are on.  Since this is a user setting they will  be prompted with this dialog regardless of the machine they are on.  So they would need to be instructed to only purge when in the board room.

• There may be an SDK routine that could be created that you could run that would automatically purge the working directories.  If you do not have an in house programmer, then you could contact  Bentley Professional services and ask to have a custom tool created.  You can contact Professional services through your Bentley Account manager.

See Also

See the ProjectWise Administrator help under User and Group Management \ Setting up user accounts \ to Modify a user's user settings, to learn how to change a users working directory and turn on and off the above mentioned settings.