Problem:

 When launching ProjectWise Explorer, I receive the following error, and the program will not launch

The Application was Unable to Start Correctly (0xc0000005). Click okay to close the application.    

Solution:

We have seen how some third-party application License tracking software will present a case where when ProjectWise Explorer is clicked to startup, it will just present a cursor spin then disappear. We have seen some cases where Windows 7 workstations will work with this software, but Windows 10 presents an error like the below screen capture:

To get ProjectWise to start, go to the Start button > Control Panel > Administrative Tools > Services >SoftTrack Local Metering Agent Service: Right click > properties > Stop the service. Then click ProjectWise Explorer to start the application.

Note: SoftTrack is a third party Software which is used for managing Licenses.

Problem

Trying to attach a DWG file as a reference file to a DGN file and getting error, "is not a recognized format".

Using MicroStation SS4 version 08.11.09.829.

The DWG file was created with AutoCAD 2018.

Solution

This issue can be reproduced inside and outside of ProjectWise.

MicroStation SS4 V8i version 08.11.09.829 does not support AutoCAD 2018.

MicroStation Connect Edition will need to be used to attach AutoCAD 2018 files as reference files to a DGN file.

ProjectWise stores copies of files on your local computer to provide better performance across networks. The Local Document Organizer gives you a dashboard tool to see the status of your local files and provides file management tools for cleaning up unnecessary or corrupt copies.

Opening the Local Document Organizer

The Local Document Organizer can be opened by clicking on the Organizer icon in ProjectWise Explorer:

The icons across the top of the window will open different categories of documents which allow you to choose actions to perform depending upon their status. The icons are as follows:

1. Checked Out Documents– Displays documents you currently have checked out
2. Copies– Displays document copies that are saved locally
3. Exports– Displays documents that have been exported and have not been imported back into ProjectWise yet
4. WorkSpace Copies– Displays WorkSpace copies that are saved locally

By selecting documents displayed in the list other icons will activate, depending upon what actions are available.

1. Update Server Copy– Updates the server copy with any changes made without checking the file back in
2. Check In– This option will check the document back into the server AND purge the local copy
3. Check In – Leave Copy– Checks the document back into the server while keeping the local copy
4. Free– Releases the document on the server but does not push any changes made to the document to the server while keeping the local copy
5. Free – Leave Copy– Releases the document on the server but does not push any changes made to the document to the server AND purges the local copy
6. Check Out– Locks the server copy of the file to prevent editing by anyone else
7. Refresh Copy– Synchronizes any changes on the server copy to your local copy
8. Purge Copy– Deletes the local copy from your computer, freeing up space
9. Import– Imports the document back into ProjectWise from where it was originally exported
10. Import From– Imports the document back into ProjectWise from a different location than where it was originally exported

Problem Description

User notices that when creating subfolders from Parent folders which not do have an Environment associated with it (value set to "None"), the new folders are  populated with an  Environment.

Steps to Resolve

1. Open ProjectWise Administrator
2. Right click on any environment
3. Select properties and notice the setting named “Common environment”. If this box is checked all new folders inherit this environment. Uncheck this box and a newly created folder will not inherit this environment.
   Note you cannot check this box on multiple environments. The last environment you check will be the one that sticks.

See Also

XXXXXXX(Add links as needed for other relevant Be Communities content.)XXXXXXX

Problem Description

Erro
r code is 58125 with the comment  "Can not create document, The code range is reserved" is shown when creating a document.

Solution

Please open Projectwise administrator, find the affected environment and expand it.

There is a menu called "Document code restrictions".

Please open it and then find this Document code and delete the restriction.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Problem Description

When I submit a PDF Rendition, the size of the pdf is incorrect.  It does not correspond to the paper size set in the settings file being used in the Source File Presentation in PW Admin.

Steps to Resolve

1. An invalid printer was set in the IP.CFG file on the iCS for PDF server. Setting the IP_DCS_RENDITION_PRINTER variable from the default settings of "ProjectWise Dynamic Composition Server" to  "HP Designjet XXXX XX" (Printer selected ) on iCS server solve the problem.
2. IP.CFG is located in the following directory on the iCS for PDF server: C:\Program Files (x86)\ProjectWise InterPlot Organizer\config

Office Integration issues are a challenge to resolve. This post is written as a progression to help you step through the workflow to resolve these issues. Test each step before moving to the next one.

This post is written using Word as the example and applies to all the Office Integrated apps, such as Excel.

Note: This is a living document if you discover something that resolves your issue and it isn't in this document, please add it.

Is Office Up to Date?

Before trouble shooting make sure that all the Office updates are installed.

Is Office Integration installed?

Depending on the version of ProjectWise Explorer Client (PWE) that was installed, the office integration may need a separate install module or a new installation.

To check for Office integration:

• Open Word from the desktop.
• Select the blank template.
• Select the ProjectWise ribbon.

If there is no ProjectWise Ribbon, there is no integration. If integration is missing you will need to install it.

Install Integration:

• For ProjectWise Explorer V8i - 8.11.11.xx install the appropriate Office Integration Module version add-in.
• For ProjectWise Explorer CE – 10.00.0x-xx Uninstall ProjectWise Explorer and remove any residual files, then reinstall the latest release of ProjectWise Explorer CE – 10.00.02.xx or higher.
• Do a custom install and enable Office integration.
• Launch Word, then select File Open and the ProjectWise login dialog will display.

If the ProjectWise ribbon is present in the ribbon bar, but the ProjectWise variable dialog doesn’t display, then integration may not be fully installed.

Reinstall Integration:

• Uninstall ProjectWise and remove any residual files.
• Use a registry cleaner of your choice
• Repair the Office Installation from Programs and Features.
• The best option is to then install the latest release of ProjectWise Explorer CE – 10.00.02.xx or higher. It will deliver the latest integration available for Office.
• Open Word and select File Open. The ProjectWise login dialog will display.

At this point if the PWE login dialog doesn’t open (integration isn’t working) open a Service Request.

ProjectWise Application Associations

When an office document doesn’t open from PWE the first thing to check is the ProjectWise application association.

ProjectWise application associations can be set Globally or for a User.

Global ProjectWise associations:  Global Associations are set-up by an Administrator using the ProjectWise Administrator client.  To setup Global associations, Install the ProjectWise Administrator on a system that has all the programs the client will use.  This makes it easier to setup the class paths for the program associations.

User ProjectWise Associations: Some clients may have the software in a different path and thus will need a user specific program association. The most common case is when a user from one organization is logging in another organization’s datasource.

To check the application associations:

• Open PWE and login to the datasource as the user having the issue
• Select Tools à Associations à Programs
• Switch the View to User Associations
• Look at the Application that is not opening correctly
• Expand Open.

If there is a user association, it needs to be removed.

Removing User Application Associations

• Follow the steps above to view the user association.
• Right Click on the Open path and Un-associate it.
• Close the dialog and open a file from ProjectWise.

If the file opens correctly the user association was the problem.

If the file still doesn’t open correctly, then try creating a new user association.

Creating a User Application Association

• Select Tools à Associations à Programs
• Change the drop down menu in All Associations (Global and User) to User Associations.
• Select the Application that matches what the file is using.
• Right-click on Open and select Add Association
• Select ProjectWise-integrated Microsoft Word, notice the program group is Word.Document.PW. (This program group was created by the installer.) Select OK to use this program for the association.

NOTE: If the program group is not found you will need to follow the reinstall instruction above.

• Now open a file from ProjectWise.

If the file opens correctly the global association was the problem.

COM Objects

If changing the application associations doesn’t resolve the issue it may be that the Com object is unloading.

To Check the ProjectWise com objects:

• Open Word.
• Select File àOptionsàAdd-ins

Look in the Add-ins Dialog for the ProjectWise Com Objects.

1. If the ProjectWise com objects are disabled continue to the next step.
2. If the ProjectWise com objects are enabled and Word is still opening to a blank file jump to the final section of this document.
3. If the ProjectWise com objects are missing, go to the first section on reinstallation.

There are several reasons why ProjectWise integration add-ins could be disabled; including:

• The Bentley add-in(s) are not trusted
• Disabled by Office as a precaution
• Disabled as a policy

If the add-in has been disabled by Office as a precaution you may need to re-enable the appropriate add-in. But before you do that, make sure that the Bentley add-ins are trusted.

Trust Relationships

Checking that Bentley is trusted:

• Open Word.
• Select File àOptionsà Trust Center
  • Select Trust Center Settings
  • Select Trusted Locations
  • Look for the following folders in the Trusted Location Dialog:
    • C:\Program Files\Bentley
    • C:\Program Files (x86)\Bentley
    • C:\Program Data\Bentley
    • C:\WorkingDir (This should be the root folder you use for the Work Dirs)

If the folders are not there then they need to be added. The paths listed may vary depending on your configuration.

Setting Bentley Folders as trusted:

• Select Add New Location
• Browse to: C:\Program Files\Bentley
• Check on the Subfolders of this location are also trusted
• And select OK
• Repeat this for:
  • C:\Program Files (x86)\Bentley
  • C:\Program Data\Bentley
  • C:\WorkingDir (This should be the root folder you use for the Work Dirs)
  • Exit the Trust Center and open a file.

If Word stops on the blank file again check if the ProjectWise com objects are disabled. If they are then manually re-enable the com objects.

Disabled Com Objects

Manually enabling the com objects.

• Open Word.
• Select File àOptionsà Add-Ins page
  • Select ‘Go’ next to Manage COM Add-ins
  • Select the check box next to “ProjectWise iDesktop Integration” to enable it
  • Exit the trust center.
  • Close and reopen Word

If this selection doesn’t “stick” the next thing to try is to disable the Resiliency registry key.

NOTE: It is highly recommended to use this method as a last resort since removing the disabling of registry keys can have adverse effects on application stability and security.

Please check with your system administrator or IT department for proper direction before changing any registry keys.

Removing the disabling of the com objects in the registry.

• Use Regedit and find the affected Office product add-in:
  Key: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Resiliency\DisabledItem
  • Your computer may show several office versions. You are looking for the version that corresponds with the Office you are running. 12.0 in the above example.
  • Right click on Disabled items
  • Select Export to back up the key to a safe location.
  • Then delete the keys below disabled items.
  • Exit regedit and Open a file with Word.

The file should now open directly in Office. If you are still getting the blank first page and you are using ProjectWise Explorer V8i - 8.11.11.xx open a Service Request.

If you are using ProjectWise Explorer CE – 10.00.0x-xx the CURVER registry key may need to be edited.

Enabled COM Objects in Office 365

The Attribute Exchange options are grayed out under the ProjectWise tab.
Both Com Objects ProjectWise iDestop integration and ProjectWise iDestop integration for Attribute Exchange are selected.

There was another Com Object listed, PWAdminOfficeConnecProxy.

Try deleting the PWAdminOfficeConnecProxy add-in from the Coms Add-ins dialog. 

Incorrect Version Reg Keys

Deleting legacy registry key

• Use Regedit and find the affected Office product add-in:
  HKEY.CLASSES.ROOT.\Word.Document.PW
  • Right click on Word.Document.PW
  • Select Export to back up the key to a safe location.
  • Then delete the curver keys below Word.Document.PW.
  • Exit regedit and Open a file with Word.
  • Repeat as necessary for additional products:
    • HKEY.CLASSES.ROOT.\Excel.Sheet.PW
    • HKEY.CLASSES.ROOT.\MsProject.Project.PW

Is ProjectWise getting a valid license:

A user reported an issue where they double clicked an office file in ProjectWise, the file copied out but then he would get Error 50002: Cant start application for specified document.... 

ProjectWise requires a valid license and a connection to the SelectServer to report usage.  If the SelectServer has not reported usage, and or the ProjectWise integration server had not been able to report usage to the SelectServer and is running in eval mode, or with X amount of days left to report, or if the client is getting its own license from a SelectServer that is not functioning properly, you may see an issue with Office files hanging during the open process.  Once the user resolved the licensing issue, Office products opened with no issues.

If this doesn’t resolve the issue open a Service Request

Load Behavior

   When opening Word in ProjectWise, it does not open in Integrated fashion. Can check to see if Load Behavior is set properly in the registry.  

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\PWOfficeAddIn.ConnectProxy_15       Load behavior should have a value of "3"

If the Spatial tab is missing for other accounts than the main ProjectWise account defined at datasource creation, check the datasource settings 'Allow several users to fetch documents to the same location'.

This has been experienced on ProjectWise Administrator + ProjectWise Explorer CONNECT Update 3, after that Spatial extension has been installed for both.

If CONNECT Edition can be used now for Full Text index, Interplot Organizer engine, it is not for Background Map wizard.

A MicroStation v8i ss4 should be installed as well on the ProjectWise Design Integration server.

After the administrative tasks described in the Installation and Prerequisites chapter, each user will have a username and password which he or she can use to login.

To open ProjectWise Edge, you can double click the icon on your desktop if you selected the Create application shortcut on Desktop checkbox during the installation process.

If you do not have a desktop icon, you can also open ProjectWise Edge by navigating to Start > All Apps > Bentley > ProjectWise Edge

When you open ProjectWise Edge, the Sign In screen should load. If the Sign In screen does not load, check your connection and then select the Refresh button in the upper left.

Note: Selecting Demo from the sign in screen allows you to access a limited version of the product.

CONNECT projects are an essential part of ProjectWise Edge. Selecting the right project is critical to make sure you access the appropriate files in the right location.

The Home screen displays the Project name and description. Selecting the CONNECT Project name opens the Project Portal in your browser.

Selecting a Project

Project selection is available from the Home screen.

1. When you first start the application, you are in the Sample Project.
2. You can change to a different project by selecting the Change Project link in the upper right corner.
3. The Select Project dialog appears. Select Search and then type in the name of your project or project ID in the search bar to search all the projects within your organization.
   
4. To make it easier to switch between multiple projects, you can set projects as favorites so that they appear in the Favorites list. To add a Project to your favorites list, simply click on the Star icon next to the Project name.
5. You can also select previously used projects from the Recent list.

The Left Navigation Menu provides quick access to different areas of the application. To open the Left Navigation Menu, select the ProjectWise Edge icon in the upper left corner. You can select any entry in the list to go to that section. To dismiss the panel, click or tap anywhere to the right of the panel.

Note: When the menu is active, all tools or options on the current screen are disabled. Selecting them dismisses the menu.

Settings

The Settings screen is accessible from the Left Navigation Menu. For more information about the configurations you can change on the Settings page, see this topic.

Placeholder

Placeholder

When opening an Excel .xls (old format) in ProjectWise, you cannot open another “second or third” .xls. No Error message is given. However, you may open a .xlsx, and then open 6 or 7 other .xlsx ProjectWise integrated Excel spreadsheets. This is a known issue.   You may also open a .xls, then open 6 or 7 .xlsx (new format) files in ProjectWise.

Problem

When I try to login usin my "Bentley IMS" account for Authentication, I get the following error:

Last Error [112235]

CONNECTION client could not be accessed - it is not installed.
Failed to retrieve the information from CONNECTION client

Solution

Remove and reinstall CONNECTION client

See Also