| Applies To | |||
| Product(s): | ProjectWise Server V8 XM Edition | ||
| Version(s): | 08.09.04.116 | ||
| Environment: | N/A | ||
| Area: | Orchestration FrameWork | ||
| Subarea: | N/A | ||
| Original Author: | Bentley Technical Support Group | ||
Problem Description
Thumbnails are not updating...
In the OFW logs we specifically saw errors that are related to this KB artical
Exception information:
Description: Login failed; dmsError [20801]
Application or Object Name: DmsAfpWrappers
Method: fail
Call Stack: at Bentley.AsyncExtraction.dmsCode.fail(Int32 code, String message)
at Bentley.AsyncExtraction.DmsSession.login(String dataSource, String name, String password)
at Bentley.AsyncExtraction.DataSourceInfoReader.readConfiguration(Guid component, DataSourceInfo dsInfo, Boolean[,]& schedule, TimeSpan& sleep)
at Bentley.AsyncExtraction.Scheduler.scheduleInspectionRoutine()
http://support.microsoft.com/kb/322371 is realted to CryptographicException that we saw in the OFW logging when trying to run thumbnail document processing.
Solution
we did not figure out why, however one of the crucial configuration we caught that was missing was adding the specified OFW user to the administrator group in the windows system and after a REBOOT of the server we saw Thumbnails being processed.
See Also
External Links
Bentley Technical Support KnowledgeBase
Comments or Corrections?
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