Revision 1 posted to Content Management - Wiki by Dana Guthrie on 9/12/2014 3:43:32 PM
| Applies To | |||
| Product(s): | ProjectWise Explorer Client | ||
| Version(s): | 08.11.11.590 | ||
| Environment: | N\A | ||
| Area: | MISC | ||
| Subarea: | N\A | ||
| Original Author: | Dana Guthrie, Bentley Technical Support Group | ||
Error or Warning Message
Error 58063: Invalid Username and Password Combination
Explanation
User has created user accounts in projectwise using the User Synchronization service that brings in Windows Active Directory accounts into Projectwise.
When his users attempt to log in they get the above error.
This error may appear regardless of whether you are using a Projectwise logical account or a Windows account. The error is true to its word, something is not correct about the credentials that were entered.
How to Avoid
Option 1: If using a Windows Domain account...
Make sure you put the domain name infront of your user name.
Example: Bentley\Username
Option 2: Caps lock and other mis spelling
- Make sure your caps lock key is not on when typing your password
- Make sure you have the correct spelling of the domain name, user name and password.
- Check with your Projectwise Administrator to make sure your account
- is active
- that you have the correct spelling as to what is in projectwise
- whether or not your account is Domain or Logical as logical accounts do not require you to enter a domain name.
See Also
Tags: 08.11.11.590, ProjectWise, MISC, ProjectWise Explorer Client, SELECTsupport