| Applies To | |||
| Product(s): | ProjectWise Explorer Client | ||
| Version(s): | 08.11.11.574 | ||
| Environment: | N/A | ||
| Area: | Folders / Subfolders | ||
| Subarea: | |||
| Original Author: | Dana Guthrie, Bentley Technical Support Group | ||
Error or Warning Message
Error 13 "Error creating a new folder.”
Error 13 "failed to make directory"
Explanation
User is trying to add a folder to a certain storage area and getting Error 13 "Error creating a new folder.” He is able to create a file in this storage area but not a folder. In all other storage areas and he is able to create folders and files.
The storage area is located on a NETAPP\ SAN.
We turned up and gathered the ProjectWise Explorer client logs and Integration server logs. Below are the data we found in each log.
PWC.log
ERROR [0x00002748] pwise.server - Error 13 reported at func: dmsDmmProjectAdd line: 588
INFO [0x00002748] pwise.netapi - response received, status = 13, server session = 0
ERROR [0x00002748] pwise.dms - Request 1110 return code 13. Response size: 0
ERROR [0x00002748] pwise.dms - Error 13 "Error creating a new folder.
DMSKRNL.log
DEBUG [0x00000b54] pwise.filetrans - making path '// SERVER/storageArea/dxxxxxxx'
ERROR [0x00000b54] pwise.ft - Error 13 "failed to make directory '\\ SERVER/storageArea/dxxxxxxx' at func: FTutil_makePath line: 297
ERROR [0x00000b54] pwise.filetrans - Error 13 reported at func: FtMkDirHandler::Invoke line: 3236
ERROR [0x00000b54] pwise.filetrans - End Request <Create Directory> <8,23> #3 addr: xxx.xxx.xxx.xxx status: 13 error: 13 session: 0x3ea3c0e8
How to Avoid
This is actually a windows error that pertains to permissions. It is basically saying, for some reason you do not have the ability to create a folder on this device.
In Windows Explorer, we looked at the storage area location and reviewed the properties on the root folder of this particular storage area. We checked the permissions to insure that the user account that runs the integration server service, had permissions to the folder. We also noticed that there were 99,998 folders is the storage area. Normally this would not be an issue, but NETAPP systems have a limitation of 100,000 folders.
There is an upgrade for the NETAPP system that fixes this limitation. Contact your NETAPP dealer for more information on this fix.
To prove that this was the issue, in ProjectWise Explorer, we deleted an empty folder, and then created a new one, that was successful, however we then tried to create another folder, it failed. So this showed that we had hit a limitation.
To work around the issue (until the NETAPP system could be upgraded), the user created a new storage area and moved some legacy projects that were no longer being worked on, that used the same storage area, to the new storage area, thereby freeing up the number of folders in the storage area assigned to his project folder. User also changed the storage area on his Project templates so that any new projects would use the new storage area.
See Also
ProjectWise Storage Areas on NetAPP SANs
Anyone running a caching server on a NetApp device?
Change storage area for a Project Template
