For More Information on ProjectWise Integration Server:

Configure ProjectWise DataSource For Single Sign On

Integration / Caching / Gateway:

• Error 55702 "Error Checking Out a File of Document 'myfile.dgn'
• Licensing
  • Evaluation Only Option in Product Activation Wizard for ProjectWise
  • Integration Server Running in 4 Hour Eval Mode
• MISC
  • Can We Run Fetchfiles on a Client Machine
  • Move Temp Async Extraction Folder
  • Permissions Disappear for Folders
• Network
  • Firewall is Blocking ProjectWise
  • ProjectWise Encryption and Certificates
• ODBC Error Creating New Datasource

Problem

 Poor ProjectWise performance importing documents with import/export tool

Solution

The environment had document code (serial number) specified. When importing document PW checks for code uniqueness using a SELECT count(*) …  [the query] which in turn takes a long time to complete if there are many records (documents) in environment table as full table scan is performed. Adding indexes to fields used in the query does not help (as the query uses NVARCHAR2 strings, and environment table contains VARCHAR2 columns).
Resolution: Change column types in all environment tables to nvarchar2, one can limit scope to columns used in the query.
In detail following actions should be taken:
1. Find out environment that causes performance problems [ENV]
2. Identify database column names used in document code [COL_LIST]
3. Go through all environment tables (changes in all environment tables are required for search to work, see Problem # 33752, Solution # 500000060558, TR # 254711)
a. Check table if it contains any column from COL_LIST and has type (varchar2), if not go to next environment table (step 3)
b. [OPTIONAL] Disable triggers for that table (if triggers are present and disabled, make sure that no one is going to use the database, to prevent data loss [because of missing triggers])
c. Change column type from varchar2 to nvarchar2. E.g.
alter table “{SCHEMA}”.”{ENV_TABLE }” modify ({COL_NAME} nvarchar2({COL_SIZE}))
d. [OPTIONAL] Reenable triggers
4. [OPTIONAL] If indexes are not created in ENV table, create required indexes

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Error or Warning Message

Last Error [50002]  Cannot start application for the specified document.  Check your program associations.  Invalid parameter passed to the API function.

Explanation

When the user tries to open a dwg file from Projectwise, AutoCAD opens with a blank document and then throws  error 50002

How to Avoid

Option 1 Remove run as administrator switch

1. On ths users system, in Windows explorer, Go to the autocad.exe file, right mouse click properties, Compatibility tab, uncheck "run this program as an administrator."

Note: even if this switch is turned off, there could be third party applications installed that elevate privledges that lead to the same problem.  To test for this, open ProjectWise with elevated permissions (browse to pwc.exe and right click-run as administrator) to see if the error still occurs.  (PW needs to be at the same privledge level as the application you are opening)

Option 2 Check program associations.

1. Check the windows program associations to make sure AutoCAD is associated to DWG
2. On the client machine, in Projectwise, logged in as the user, go to tools \ associations, programs, change to 'user associations', scroll to AutoCAD and expand the open command, remove any associations, click save and close

Option 3 Make sure Projectwise integration is properly installed.

1. Open AutoCAD from the desktop, then file open, you should be prompted to login to Projectwise, browse to a file and open it.  Check that the Projectwise ribbon is available and all items are functional
2. Go to add remove program, remove Projectwise explorer, run a repair\reinstall on AutoCAD, then reinstall Projectwise explorer.

See Also

Cannot Start application... Blog

Word or Excel opens as a blank document or error 50002 or 112173

Error or Warning Message

503 Service Unavailable

Explanation

In a new setup of PW Web Parts with Single Sign On configured, the user logs in and gets "503 Service Unavailable" The IIS application pool that is used for the PW Web Site actually crashes and the following is in the Event Viewer

Log Name:      Application
Source:        ASP.NET 2.0.50727.0
Date:          9/30/2013 12:50:31 PM
Event ID:      1334
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      servername
Description:
An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/3/ROOT

Process ID: 4440

Exception: System.Security.Cryptography.CryptographicException

Message: Keyset does not exist

StackTrace:    at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr)
   at System.Security.Cryptography.SafeKeyHandle._FreeHKey(IntPtr pKeyCtx)
   at System.Security.Cryptography.SafeKeyHandle.ReleaseHandle()
   at System.Runtime.InteropServices.SafeHandle.InternalFinalize()
   at System.Runtime.InteropServices.SafeHandle.Dispose(Boolean disposing)
   at System.Runtime.InteropServices.SafeHandle.Finalize()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ASP.NET 2.0.50727.0" />
    <EventID Qualifiers="49152">1334</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-30T19:50:31.000000000Z" />
    <EventRecordID>93314</EventRecordID>
    <Channel>Application</Channel>
    <Computer>servername</Computer>
    <Security />
  </System>
  <EventData>
    <Data>An unhandled exception occurred and the process was terminated.

Application ID: /LM/W3SVC/3/ROOT

Process ID: 4440

Exception: System.Security.Cryptography.CryptographicException

Message: Keyset does not exist

StackTrace:    at System.Security.Cryptography.CryptographicException.ThrowCryptogaphicException(Int32 hr)
   at System.Security.Cryptography.SafeKeyHandle._FreeHKey(IntPtr pKeyCtx)
   at System.Security.Cryptography.SafeKeyHandle.ReleaseHandle()
   at System.Runtime.InteropServices.SafeHandle.InternalFinalize()
   at System.Runtime.InteropServices.SafeHandle.Dispose(Boolean disposing)
   at System.Runtime.InteropServices.SafeHandle.Finalize()</Data>
  </EventData>
</Event>

How to Avoid

The issue only occurs when the Physical Path Credentials in the Web Site settings were set with a specific user.  In this case, this setting was not necessary, so we changed to the default (option 1)  another option to use a specific user is still to be determined.

Warning: these changes are within Microsoft IIS, please check with your IT department on any requirements before modifying

Option 1 :

1. Open IIS on the PW Web Server

2. Highlight the Web Site that has PW Web Parts deployed

3. Advanced Settings

4. Physical Path Credentials

       5.  Change to "Application user (pass-through authentication)

      6.   open a command prompt and type iisreset (this will temporarily shutdown access to any/all applications on any website on this machine)

Option 2:TBD

Error or Warning Message

Last Error 55037 file not found on server

Explanation

User has made a copy of the production database and placed it in a development environment. He change the storage area to point to an old set of files that he had previously used in a test.

When he checks out or tries to open a file he gets error 55037 file not found on server.

How to Avoid

Had user check the storage area for the file and it was there

Had user create a new file and then check that it gets placed in the same location, and it did.

Checked the size of the file to what ProjectWise thinks it should be and it is the same.

User realized that the files he was using had versions and the file dataset he was using did not have the updated versions.

Once he copied the production files to the development environment he was able to open the files.

Tip

Sometimes this error will appear because of a problem with a reference file, and the error still states that the error is with the master file, because that is what is trying to be opened.

To determine which file(s) are the problem, do an unmanaged export of the document and you will get an error with the specific problem files

Problem

Attribute Exchange tabs grayed out in Excel 2007

Solution

The solution was a combination of the wrong program association and the versionswitch not switching fully to the V8i SS3 client.
1. Change the Program Association so it read Excel.Sheet.PW (c:\Program Files..) instead of
 Excel.Sheet.8 (c:\Program Files) is the right selection
2. Run the versionswitch from the SS3  path (i.e. C:\Program Files (x86)\Bentley8i\ProjectWise\Bin> versionswitch /811)
The versionswitch that had been used previously may have been from an earlier version of ProjectWise - maybe XM.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Problem Description

Attribute not showing in modify command dialog box. User inadvertently deleted an attribute from his environment.  He then recreated the exact same attribute and added it back to the interface.
Now he needs to re enter the data that was deleted when he deleted the attribute.  In pw explorer he right clicks a file and chooses modify but the attribute does not show in the list.  If he right clicks and chooses attributes the attribute shows in the attribute tab and he can add and save data.
He wants to put the same data in this attribute for a bunch of files, but since the attribute no longer shows in the modify command box, he can’t bulk input the data.

Solution

when user recreated the attribute and added it back to the interface he inadvertently used the same label name as one of the other attributes.  The modify command displays the attribute labels and not the actual attribute name.  Once he relabled the attribute in the interface he was able to see and edit the attribute in the modify command.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" sectioXn. THANK YOU!

Problem

 AutoCAD titleblock update DMS attributes fails,(_tbupdatedms Failed to update attribute values)

2009-08-28 14:49:23,542 ERROR [3976] pwise.server - Error 8152 "ODBC ERROR: 22001: [Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated." reported at func: dsqlOdbc_execDirect line: 1055
2009-08-28 14:49:23,542 ERROR [3976] pwise.server - Error 3621 "ODBC ERROR: 01000: [Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated." reported at func: dsqlOdbc_execDirect line: 1055

Solution

 data in titleblock was longer than the attribute it was bound to in PW attribute exchange.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this " Comments or Corrections?" section. THANK YOU!

Problem Description

ProjectWise BulkLoad tool crashes trying to upload a folder structure (lots of sub folders and documents) right after you try to proceed to the next step after selecting folder to import.

Steps to Resolve

After investigations it appeared that the BulkLoad tool failed to load documents that had the path+file name length longer than 255 characters (this might happen when creating a folder structure in non Windows environment, like for example Linux).

To identify all paths that might be too long please use the following:

1. Open comand line and navigate to folder that you want to import.
2. Run command: dir /s/b > filelist.txt (this will create a list of path+file name)
3. Open Excel and paste them in the column
4. On the next column add formula: =LEN(A1) (the column that you used to paste the data). this will count characters in the path.
5. Expand the formula to all rows, and now you can sort it by the number of characters

To be able to import these documents it is required to shorten the documents that has too long path. Most likely Windows will not allow modifying these paths, so it would be required to modify them in the system that was used to create this folder structure (like Linux).

Error or Warning Message

C:\windows\system32\butil.dll is either not designed to run Windows or it contains an error

Explanation

The butil.dll is an older dll that is no longer used on Windows 7

How to Avoid

1. Delete (or rename) butil.dll from C:\windows\sysWOW64\   (or c:\windows\system32 on 32 bit machines)

Problem

 User cannot open converted AutoCAD files in ProjectWise, but can open them outside of ProjectWise. Getting error "Cannot locate a default shx font. Please Install msdefault.shx. Program must now exit".

Solution

 MicroStation V8i added a new folder and variable that points to the folder. Workspace\system\fonts\ was added to MicroStation V8i. This folder contains the default fonts to be used when a font used in the drawing can not be found. The variable MS_FONTPATH should be pointing to this directory.
You need to check the variable to verify that it is set correctly and then check the folder to verify that is does exist and the default fonts exist in the folder.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Problem

 User cannot change attributes or participant settings under project properties.

Solution

 In order to change Project Properties user needs to have modify folder turned on. In ProjectWise Administrator:
1. Find the user right click and select properties
2. Under the settings tab select folder and check modify
3. you should now be able to change attribute settings for the project

In order to change Participant roles user need to be added to the administrator group. Once that is done the user should be able to change any participant roles.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Problem Description

Certain users do not see all audit trail records

Solution

Hit the customize button in the audit trail window, verify the settings are configured to show all records

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" sectioXn. THANK YOU!

Problem Description

Cannot move document versions.--Moving file in PW from one folder to another does not allow to move versions.

Last Error [ 50190 ]
Cannot transfer documents.

One or more documents have versions. You are not allowed to move document having versions.

Solution

Toggle this setting in the Database Properties: "Documents with versions can be moved"

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" sectioXn. THANK YOU!

Problem Description

If you can see thumbnails of drawing files (dgn, dwg..) and images (jpg, png) in ProjectWise Explorer  but  you do not see thumbnails of Microsoft Office files (word, excel) then check the following things.

Steps to Resolve

1. Make sure if Microsoft Office is installed on ProjectWise Integration Server machine.
   
   
2. Make sure if you see thumbnails in Windows Explorer. If you don't then make sure 'Always show icons, never thumbnails' option is unchecked. (In Windows Explorer, click on Organize - Folder and Search Options - View. Uncheck "Always show icons, never thumbnails")
   
   
3. Make sure if 'Save Thumbnails for all Excel / Word documents' option is checked in Microsoft Excel / Word application. http://communities.bentley.com/products/projectwise/content_management/w/wiki/5536.aspx

After changing any of above options you should re-start processing for Thumbnail extraction in ProjectWise Administrator.

Check in a file from one machine that was checked out on a different machine

Background

User has a checked out a file on machine 1
User is now on machine 2 and has a more updated copy of the file
When in ProjectWise the file has a lock on it when viewed from machine 2
How can he check in the file from machine 2?

Steps to Accomplish

Free the document then use the properites\import to upload the file

1. On machine 2, free the locked file (right clickk on the file then choose free

2. Right click the file and choose properties.

3. On the general tab click the advance button and choose import.

4. Click yes to the warning message that this action will overwrite the file.

5. Browse to the file you want to replace the file with in projectwise, highlight it and click open.  The file will be uploaded to projectwise and will overwrite the existing file.

6. On the propeties dialog box, Click save and then close.

Note: 
If the free option is not available to you then you may not have the proper user setting to free a file. Conatct your Projectwise administrator to obtain the proper setting.  (in Pw admin, right click user, properties, settings, document, free)

See Also

Problem Description

 When running the Delta File Transfer Benchmark tool, the times for check in are faster when using DFT, but check out is faster when not using DFT

Solution

DFT is most useful when bandwith and LAN latency is an issue, sometimes its faster to transmit the entire file rather than computing the differences. 

The check in times are generally faster because it always has a copy on both sides (client and server) to compare and will only transmit the changes. 

A checkout usually has to transmit the entire file depending on if the client already has a copy of the file.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" sectioXn. THANK YOU!

Problem Description

Some users connected to ProjectWise Web server were not able to see the component data. However the same components are visible in ProjectWise Explorer.

Steps to Resolve

Investigating the issue found out that the Web Server was writing temporary data to C:\Windows\Temp folder and the access rights were restricting delete/create rights for the Application pool user.
Other users could see the components because the required data was already copied out for them to c:\Windowns\temp folder.

After granting full control for the Application pool user to that folder the issue was solved

Problem

Create file in ProjectWise using the drag and drop method. The local time on computer when user dropped the file into ProjectWise was 2:02:10 PM CDT.

The time on the Integration servers when the file was dropped into ProjectWise was 3:02:10 PM EDT. The time on the Storage server when the files was dropped into ProjectWise was also 3:02:10 PM EDT.

Since this was a new file, the time stamps for Created by On, Updated by On and File Updated by On all match but they are two hours local time and three hours behind the server time in Oak Ridge (where the file is stored).

Solution

We gather all the info from the document and populate a structure we then get the host name of the client and PW user ID and pass this over to the ProjectWise integration server. The integration server then gets the current date time from the database using either systimestamp for Oracle or getdate() for SQL server (dsqlUtilGetCurrentDateTime). This date time is stored as GMT and is used to set the Created, Updated & File Updated for the new document.

What this means is the client’s and integration server time is not used for the creation of the document nor is the file time.

However the display of the times in PWC are coming from the integration server time. So if this PW server is on the east coast this is the time that is going to be displayed when viewing the information in ProjectWise not the GMT, unless you have that time zone set on the server.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Error or Warning Message

Could not connect to the datasource because of the following problem:
Database verification failed.  One or more document management tables are missing and database character set is invalid.

Explanation

User is trying to create a new ProjectWise datasource. They are using Oracle as the database. 

How to Avoid

Check the following settings:

1. Test that the ODBC connection is working properly

2. Check that the ODBC user has the correct permissions and roles for the database.

3. Make sure the Oracle instance and database have been created using the correct Character sets.

The following information was taken fromChapter 6 of the Projectwise Implementation guide for version 08.11.11.111

For Oracle databases, you must manually set the database Character Set and National Character Set encodings. These values are typically defined when installing the Oracle database software and creating a new Oracle database, although they may be changed on a running database with some effort (consult your Oracle documentation). The two encodings most typically used in Oracle are UTF8 and AL32UTF8; Please consult your Oracle documentation for information regarding which character set you should use when creating the database. If you will be running ProjectWise against an existing Oracle database, you will need to verify that the database NLS character set parameters are set for Unicode. This information can be found in the NLS_DATABASE_PARAMETERS table.

From a SQL prompt connected to the database
SQL> select * from nls_database_parameters

When Oracle is your database, the Oracle database user must have (at a minimum) the following privileges and permissions in order to run ProjectWise Integration Server:
— CONNECT role
— CREATE PROCEDURE privilege
— CREATE SEQUENCE privilege
— CREATE TABLE privilege
— CREATE VIEW privilege
— UNLIMITED TABLESPACE privilege
— EXECUTE permission on the DBMS_LOB package

See Also

See the Requirements section of the ProjectWise readme ( “C:\Program Files\Bentley\ProjectWise\readme_ProjectWise.chm”) for the list of supported databases and drivers.

See the Projectise implementation guide (PWImplementationGuide.pdf) delivered with the Projectwise server install set.