The article contains BENTLEY CONFIDENTIAL, INTERNAL-ONLY content. It should not be reproduced or shared externally, such as in other areas of Be Communities.

Enhancement Description

Unable to export security/permissions to an .xls file from the Access Control tab in ProjectWise Explorer Client with Office 2013 installed. 

Steps to Reporduce:

1. Select icon to Export to .xls.

2. Select Save As .xls 2003-2007.  

Error message "Unable to export to Excel. Make sure Excel 2003 or newer is installed."

Workaround

None

See Also

 http://communities.bentley.com/products/projectwise/content_management/f/342986/p/96492/283924.aspx#283924

How to Enable/Disable integration for iDesktop integrated applications

Steps to Accomplish

AutoCAD Integrated Applications:

Option 1 – Use the Enable/Disable integration button on the ProjectWise ribbon

Option 2 – Uninstall integration from the ProjectWise Explorer installer

Option 1 – Use the Enable/Disable integration button on the ProjectWise ribbon

Option 2 – Uninstall integration from the ProjectWise Explorer installer

Option 1 – Comment the following line in the PW.cfg file (…Microstation\config\appl\) and  integration will be disabled if Microstation is launched from anywhere other than ProjectWise:

# PW_DISABLE_INTEGRATION=1

Option 2 - Uninstall integration from the ProjectWise Explorer installer

Error or Warning Message

Error 58510. Your ProjectWise user profile requires that you activate this ProjectWise product using the SELECT Server settings configured on this workstation.

However, a valid SELECT Server configuration could not be found, or the SELECT Server license is expired for this product.

This client will be denied access to the datasource. You may need to correct the SELECT Server configuration on this workstation.

Explanation

There is a setting in ProjectWise administrator that tells the client how to get its license and this ProjectWise user was configured to use thier local SELECTServer, but one was not configured.   

How to Avoid

Option 1 change the user setting to have the user recieve the license from the Integration Server settings

1. Log into ProjectWise Administrator

2. Under users, go to the user account who is having the problem, right click properties, settings tab

3. The fourth icon down should be ‘administrative’, then under that is ‘client licensing’

    

Option 2 Configure the PW Explorer machine to point to the SELECTServer

1. Run C:\Program Files\Bentley\ProjectWise\bin\licensetool.exe
2. Confirm that the activation key and SELECTserver where connecting (under tools-options)
3. Tools \ send logs now.

Option 3 When running through Citrix XenApp

1. On the server hosting the Citrix server, configure the licensetool.exe with the SELECTserver and activation key as described in option 2

User is trying to get Projectwise integration to work with AutoCAD 2012
when the user opens a dwg from ProjectWise, the referenced files are not found also attributes from title block are not loaded

How to resolve

1. Right click with the mouse button over  AutoCAD file in ProjectWise Explorer and select  “Open with”,
with option “AutoCAD AutoCAD.DRAWING.PW (C:\Program Files\AutoCAD200*\acad.exe).


Note: *  year of AutoCAD version installed in your computer

if this did not resolve move to next point

2. Use Scan references and link set options to perform a scan for master and referenced documents.

SEE VIDEO

(Please visit the site to view this video)

When launched wizard sees the Sharepoint Website as IIS 7/7.5 web

This is a know issue that is very easy to miss. Usual indication
is if the web parts do not appear after deployment.

It usually means that the user used to launch the wizard
does not have the access to the SharePoint database, so it’s recommended to use
the same user account that was SharePoint deployed to be used for Web Server
deployment.

Also this issue happens when there is .NET4.5.1 installed in some configurations, please downgrade back to 4.0 .NET in order to be able to install the web parts correctly.

When crawling content sources times out with: "The filter daemon did not respond within the timeout limit"

This issue is fixable by increasing the timeout value in SharePoint:

http://technet.microsoft.com/en-us/library/ee808862.aspx

When crawling content sources fails with: Error while crawling LOB contents. (Access denied by Business Data Connectivity. )

This could be related to SharePoint app pool user change after the installation was already accomplished.
This can be changed by manually changing BDC object access rights to a required
user.

Error or Warning Message

Could not connect to net.tcp://servername/PWTransmittalService/PWTransmittalService.svc.  The connection attempt lasted for a time span of 00:00:01.0031003.  TCP error code 10061: No connection could be made because the target machine actively refused it serverIP:808

Explanation

The Integration server was connecting to the incorrect port on the Transmittals Server.  This can also happen after an Integration Server upgrade, as it would revert back to the default settings of net.tcp://localhost...

How to Avoid

1. Verify the net.tcp port that was configured during the setup of BTS server, in the IIS bindings

2. On the Integration server, open the following file in notepad: C:\Program Files\Bentley\ProjectWise\Bin\Bentley.ProjectWise.WCF.PWTransport.dll.config

• Find the following line and make sure the servername and port is correct:

<RelayNode targetUri="net.tcp://myserver.bentley.com:808/PWTransmittalService/PWTransmittalService.svc" relayUri="net.pw://localhost/PWTransmittalService/PWTransmittalService.svc" binding="netTcpBinding" bindingConfiguration="PWTransmittalServiceNetTcp" tokenMode="UserCreds"/>

• If this is a new, or upgraded, ProjectWise Integration Server, also make sure this is entered within the <netTcpBinding> element   (details can also be found in the BTSImplementationGuide.pdf provided with the Transmittals software-Manually Integrate with ProjectWise Integration Server After Deployment)

<binding name="PWTransmittalServiceNetTcp" openTimeout="00:10:00" sendTimeout="00:10:00" receiveTimeout="00:45:00" closeTimeout="00:10:00" maxReceivedMessageSize="10000000">

<security mode="None"/>

</binding>

Error -50001 Attribute specified in action not found  (Action 'SET_ATTR' document name 'name of document' attribute name 'Attribute name')

If this error appears as when user tries to change state in WRE, there is a possibility that one of the attributes contain an unsupported sql symbol(',",%%)

Please go trough all variables and values that come from lookup tables and make sure there are none of those unsupported characters there.

If suddenly you cannot connect to ProjectWise datasource and connection just seems to be "frozen' please check if you are using Oracle database.

If that is the case, please try to test your ODBC connection, in case during test phase it will show that user is expired proceed to change the password in oracle and set it to non expiring if it's allowed by your security policy.

If the password was changed please open PWIS dmskrnl.cfg file (located in:C:\Program Files\Bentley\ProjectWise\bin) and find this section:

[db0]
Description=PW Datasouce Name
Type=Microsoft SQL Server
InterfaceType=ODBC
Name=ODBC name
DBUserName=DB_user_name
DBUsrPwdDecrypt=4
DBUserPassword=#A5H/X/Qae2lHlOqpEgNBNN9/TtkBUTmgopyZrBulgP3Ea2qFst8Sx1l8pUo=

Change last two lines:

DBUsrPwdDecrypt=1
DBUserPassword=new_pass

Please restart PWIS service afterwards and the new password will be re-encrypted.

This issue occurs when the Bentley Transmittal app pool user does not have enough rights to configure RSA token to continue installation and/or security access to directories.

There two possible ways to resolve the situation.

1 .If you already have tried to deploy once and Bentley Transmittal app pool is already created, change this app pool's identity(in advanced settings) to local domain account.

Afterwards in BTS install directory(C:\Program Files\Bentley\Transmittals\wizard\server) edit TransmittalServicesWizard.xml

Please make backup before you edit, then remove this entry:
         <appPools>
            <appPool name="Bentley Transmittal App Pool" managedPipelineMode="Integrated" managedRuntimeVersion="v4.0" enable32BitAppOnWin64="true" processModelIdentityType="ApplicationPoolIdentity" addAsUserToDb="True" loadUserProfile="True">
              <grantAccess directory="%ALLUSERSPROFILE%\Bentley\Licensing" />
            </appPool>
          </appPools>

Save restart the wizard and the installation should complete.

2. Running this command might help without the edit needed:

cd C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319 aspnet_regiis.exe -pa "IIS APPPOOL\Bentley Transmittal App Pool" -full

Title

BTS error “The provider did not return a ProviderManifestToken string”

Symptoms

When accessing BTS (Bentley Transmittal Server) functionality via the “ProjectWise Explorer V8i (SELECTseries 4)” client application with the “Bentley Transmittal connector for ProjectWise” client addon installed (both applications packaged in package “129560-Bentley-PrjwiseReports-8.11.11574-EN-1.0”), the following error is displayed:

“The provider did not return a ProviderManifestToken string”

When checking the log file on the BTS server (“CSMSDC-VTMTP02:C:\Users\All Users\Bentley\Logs\LoggingService.log”) the following exception is listed:

“The following exception was thrown: The provider did not return a ProviderManifestToken string. Inner Exception: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.”

Cause

In order for BTS functionality to be available, the BTS server application (IIS Website “BTSserver” on CSMSDC-VTMTP02) requires access to the BTS database (database “BTS” on SQL Server instance “CSMPER-SQL36\SQL2008Prod1”). The access is enabled by the domain computer account “APAC\CSMSDC-VTMTP02$” having SQL “db_owner” permissions on the “BTS” database within the SQL Server instance.

However, due to a known issue in Microsoft SQL Server 2008 R2, certain circumstances modify the behaviour of IIS such that it begins incorrectly using the identity “NT AUTHORITY\ANONYMOUS LOGON” to authenticate with SQL Server. Since this identity does not have access to the “BTS” database, the BTS server is not able to access the database and BTS functionality fails. As per the reference 1 and reference 2 below, this issue can be temporarily resolved by restarting the IIS server (BTS server CSMSDC-VTMTP02). Installing the Microsoft hotfix as per reference 2 and reference 3 below may permanently solve the issue, however at the time of writing this has not been tested.

References

1. http://serverfault.com/questions/217547/applicationpoolidentity-iis-7-5-to-sql-server-2008-r2-not-working

2. http://stackoverflow.com/questions/9686186/iis-application-using-application-pool-identity-loses-primary-token

3. http://support.microsoft.com/kb/2545850

    

Resolution

The issue is temporarily resolved by restarting the BTS server (CSMSDC-VTMTP02).

Title

BTS error “The provider did not return a ProviderManifestToken string”

Symptoms

When accessing BTS (Bentley Transmittal Server) functionality via the “ProjectWise Explorer V8i (SELECTseries 4)” client application with the “Bentley Transmittal connector for ProjectWise” client addon installed (both applications packaged in package “129560-Bentley-PrjwiseReports-8.11.11574-EN-1.0”), the following error is displayed:

“The provider did not return a ProviderManifestToken string”

When checking the log file on the BTS server (“CSMSDC-VTMTP02:C:\Users\All Users\Bentley\Logs\LoggingService.log”) the following exception is listed:

“The following exception was thrown: The provider did not return a ProviderManifestToken string. Inner Exception: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.”

Cause

In order for BTS functionality to be available, the BTS server application (IIS Website “BTSserver” on CSMSDC-VTMTP02) requires access to the BTS database (database “BTS” on SQL Server instance “CSMPER-SQL36\SQL2008Prod1”). The access is enabled by the domain computer account “APAC\CSMSDC-VTMTP02$” having SQL “db_owner” permissions on the “BTS” database within the SQL Server instance.

However, due to a known issue in Microsoft SQL Server 2008 R2, certain circumstances modify the behaviour of IIS such that it begins incorrectly using the identity “NT AUTHORITY\ANONYMOUS LOGON” to authenticate with SQL Server. Since this identity does not have access to the “BTS” database, the BTS server is not able to access the database and BTS functionality fails. As per the reference 1 and reference 2 below, this issue can be temporarily resolved by restarting the IIS server (BTS server CSMSDC-VTMTP02). Installing the Microsoft hotfix as per reference 2 and reference 3 below may permanently solve the issue.

References

1. http://serverfault.com/questions/217547/applicationpoolidentity-iis-7-5-to-sql-server-2008-r2-not-working

2. http://stackoverflow.com/questions/9686186/iis-application-using-application-pool-identity-loses-primary-token

3. http://support.microsoft.com/kb/2545850

    

Resolution

The issue is temporarily resolved by restarting the BTS server (CSMSDC-VTMTP02).

This issue occurs when the Bentley Transmittal app pool user does not have enough rights to configure RSA token to continue installation and/or security access to directories.

There two possible ways to resolve the situation.

1 .If you already have tried to deploy once and Bentley Transmittal app pool is already created, change this app pool's identity(in advanced settings) to local admin domain account.

Afterwards in BTS install directory(C:\Program Files\Bentley\Transmittals\wizard\server) edit TransmittalServicesWizard.xml

Please make backup before you edit, then remove this entry:
         <appPools>
            <appPool name="Bentley Transmittal App Pool" managedPipelineMode="Integrated" managedRuntimeVersion="v4.0" enable32BitAppOnWin64="true" processModelIdentityType="ApplicationPoolIdentity" addAsUserToDb="True" loadUserProfile="True">
              <grantAccess directory="%ALLUSERSPROFILE%\Bentley\Licensing" />
            </appPool>
          </appPools>

Save restart the wizard and the installation should complete.

2. Running this command might help without the edit needed:

cd C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319 aspnet_regiis.exe -pa "IIS APPPOOL\Bentley Transmittal App Pool" -full

Installation and Setup

PLEASE NOTE:  For full installation instructions, please refer to the Bentley Transmittal Services (BTS) Implementation Guide provided with the software before posting questions.

1)      What is the recommended configuration for Bentley Transmittal Services?

BTS consists of three modules, Bentley Transmittal Server, Bentley Transmittal Portal and the Bentley Transmittal connector for ProjectWise, in addition to your existing ProjectWise V8i (SELECTseries 4) Integration Server (BTS does NOT function with prior SELECTseries versions of the Integration Server).  Each module should be installed on its own computer for optimal performance.

2)      What type of database is supported for Bentley Transmittal Services?

BTS currently is supported to run on Microsoft SQL Server 2008 Standard or Express (see BTS readme for specific requirements.)  Oracle is not currently supported for the Bentley Transmittal Services database, but we do support an environment where your ProjectWise database is running on Oracle.

3)      What is Filestream and why does it need to be enabled?

Filestream is a feature of SQL 2008 that allows transmittals themselves to be stored in the database.  Enabling file stream on an existing database engine should not affect any existing databases any more than reporting services would affect them; it’s just another SQL feature. 

Please read this link for more information on SQL FILESTREAM.

http://msdn.microsoft.com/en-us/library/cc949109.aspx

4)      Can I customize the cover letter?

Yes.  Variables can be added or removed to the Excel template file, see the Bentley Transmittal connector for ProjectWise help for a full list.  To modify the template simply modify the existing template that was imported into your ProjectWise datasource when running the initial BTS configuration wizard.

5)      Can I move the cover letter template to a new folder?

Yes, since ProjectWise uses a GUID (global unique ID) to identify documents, BTS will be able to find the template wherever it’s moved within the datasource.

6)      When running the Bentley Transmittal Server Deployment Wizard, why is my Integration Server not listed?

On your ProjectWise Integration Server, open dmskrnl.cfg and search for CADOperators (default setting is CADOperators=Administrators)

If the user that you are logged into the Transmittal Server machine is not a local administrator on the Integration server, add it to this list

• Example: CADOperators=Administrators;domain\user.name

7)      Will Bentley Transmittal Services run in a load balanced cluster?

No. The Transmittal Service layer/portal does not support load balancing. You *can* load balance the PW Integration Servers, as long as they all point at the same Transmittal Service endpoint. 

See the BTS Implementation guide for further instructions on how to configure BTS with a ProjectWise clustered environment.

8)  Can one Transmittal Server be configured to handle multiple datasources?

Each Bentley Transmittal Services instance is configured for one ProjectWise Integration Server. If that Integration server is configured with multiple datasources, you will have the ability to enable transmittals on each of those datasources. 

9) After installing, I log into ProjectWise Administrator and am not prompted to enable transmittals in the datasource when it isn't already enabled.

What likely happened is that someone had already answered NO to the prompt to not enable transmittals in that datasource, which it will only ask once.  To then enable transmittals you can right click on the datasource after logging in through the Administrator and select All Tasks>Enable Bentley Transmittal Services for this datasource.  log out and log back in to get prompted to enable transmittals on that datasource.

10) My server is in a DMZ, what ports need to be open on the firewall?

When you configure your BTS Server you configured a net.tcp binding on your IIS Web Site, the port you chose to use is the port that is used from the Portal Server to the Transmittal Server and continuing to the ProjectWise Integration Server.

When you configure your Bentley Transmittal Portal, you similarly configured an IIS Web Site, this time with an https binding. This port is what users will connect over when accessing the portal through their web browser

​PWE:

• [Outgoing] [to PWIS machine] [TCP:5800] PW connection to PWIS and BTS-via-PWIS.

PWIS:

• [Incoming] [from PWE clients] [TCP:5800] PW connection to PWIS
• [Incoming] [from BTS client] [TCP:5800] PW connection to PWIS
• [Outgoing] [to BTS machine] [TCP:<IIS/net.tcp>] connection from PWE via PWIS on a TCP port defined for IIS site where BTS services are deployed.
• [Outgoing] [to PW Database machines] [TCP:<depends on db>]

​​BTS:

• [Incoming] [from PWIS machine] [TCP:<IIS/net.tcp>] connection from PWE via PWIS on a TCP port defined for IIS site where BTS services are deployed.
• [Incoming] [from Portal machine] [TCP:<IIS/net.tcp>] connection from Portal on a TCP port defined for IIS site where BTS services are deployed.
• [Incoming] [from Portal machine] [TCP/HTTP(80) ] connection from Portal deployment app for service discovery on a http port (80).
• [Outgoing] [to PWIS machine] [TCP:5800] PW connection to PWIS.
• [Outgoing] [to BTS Database machine] [TCP:1433] SQL server connection

Portal:

• [Outgoing] [to BTS machine] [TCP:<IIS/net.tcp>] connection from Portal on a TCP port defined for IIS site where BTS services are deployed.
• [Outgoing] [to BTS machine] [TCP/HTTP(80) ] connection from Portal deployment app for service discovery on a http port (80).
• [Incoming] [from user machines] [TCP/HTTP(80)/HTTPS(443)] connection to Portal IIS, depending on site settings.​

11)  What process should be followed to upgrade Transmittals to a newer version:

The upgrade process for both Transmittals Server and Portal is similar to that of ProjectWise, in that you must uninstall and reinstall the software, with the additional steps of undeploying and redeploying through the wizard.

These are the steps to be take for each Portal and Server software:

1- Run the deployment wizard and select undelploy

2- Uninstall the software

3-Install the new version

4-run the deployment wizard and deploy

12) Must client and server versions be the same, or can the connector piece be upgraded prior to the server (or vice versa)

New client+old server configuration was not tested with the latest version. As per developers, the latest fixes should not brake new client+old server compatibility, but as I already mentioned, it is not certified scenario.  There were a number of improvements  between the old and the new builds. So, we recommend upgrading the servers and client at the same time. This is common upgrade scenario which is tested.

ProjectWise Explorer

1)      Can I enable multiple projects at once for BTS?

No, you must go to the properties of each project that needs it, and enable Bentley Transmittal Services. Once enabled, you can copy settings from another project that you have already configured.

2)      Why are the OK and Apply buttons greyed out in the Transmittal Settings in ProjectWise Explorer?

Make sure your user has the user setting “Allow user to change project types and project properties” turned on.

3)   When issuing a transmittal, I get the error “Cover letter generation has failed while filing the cover letter.  Class not registered”

Verify that Microsoft Excel is installed (see the BTS Readme for specific requirements)

4)   What happens if the number of transmittals I have in my project exceeds the number of digits I set in the Transmittal settings?

The number will automatically increment beyond the limit.

Portal

1)   When downloading content, Internet Explorer gives this error that it cannot be downloaded

Check your browser settings under Internet Options and turn off the setting under Security “Do not save encrypted pages to disk”

2)   Why can’t I see a thumbnail of the documents, “preview not available”?

Thumbnails are not available in V1.0

3)   My link sets aren’t appearing from the downloaded transmittal package

Transmittal packages do not currently support the adding of documents with link sets, if the linked documents exist in a different folder than the master document

4)   Why am I getting a corrupt file message when trying to download cover letter file from portal after changing my ProjectWise datasource name?

Renaming the ProjectWise datasource after configuring Bentley Transmittal Services is not recommended, as it can break certain Bentley Transmittal Services functionality.  To restore full functionality, change the datasource name back to what it was during the BTS install.

5)   Why am I getting an Internet Explorer dialog asking “Do want to stop running this script?” if you have lots of documents (About 700) in one folder or choose “Show all folder content”.

This is standard behavior for IE8.  To resolve this, upgrade to IE 9.  If upgrading to IE 9 is not an option, use the folder tree and save smaller amount of documents in each folder (ex 200 in one folder.) This work-around will solve the issue until pressing “Show all folder content” button.

6)   I opened a master file from my transmittal package, but the references are not appearing.

When you download the package, it will be a zip file, you must first extract the zip file before opening the files and it will find the valid reference files.

7) Can one Transmittal Portal be configured for multiple Transmittal Servers?

No.  Each portal is configured for one Transmittal Server.

8) What if I need to change the portal link in my transmittals email, my users cannot reach the https:\\servername\portal

Please see the following technote: http://communities.bentley.com/products/projectwise/content_management/w/wiki/configure-bentley-transmittals-portal-for-projectwise-to-use-a-specific-url.aspx

9) How do I customize the headline on the Portal site?

There are two files, one for the logon screen and another for the other pages of the portal.  They are both changed in the same manner.

C:\Program Files\Bentley\Transmittals\portal\views\account\logon.cshtml

C:\Program Files\Bentley\Transmittals\portal\views\shared\_Layout.cshtml

 The line that needs to be changed is
<span class="clientHeader">@View.Layout_CustomizableHeadline</span>

by changing the entire section between the ><, you can change the headline.

For example:  <span class="clientHeader">This is my headline</span>

 10) Has there been any expansion of the supported browsers? 

A list of supported browsers is left the same as in V1.0 (01.00.01.130). No additional browsers support added. We are going to review the list and probably expand it for V2.0.

Error or Warning Message

"Sequence contains no elements" when adding recipients to a transmittal

How to Avoid

• If .NET 4.5 is installed, install .NET Framework 4.5.1

http://www.microsoft.com/en-us/download/details.aspx?id=40773

• If the PW Server name and/or datasource name has been changed (not a supported process) then change the name back if possible, otherwise contact support or Bentley Professional Services for a possible workaround.

See Also

http://communities.bentley.com/products/projectwise/content_management/b/weblog/archive/2013/06/27/warning-for-transmittals-users-hold-off-on-upgrading-to-net-4-5.aspx

Issue:

FTR issue with Windows 2012 server and Windows 8. User is not able to search the document using the FTR and getting an error 58186 “Full text Search execution is failed. External module has reported an Error”.

Solution:

58186 errors occurred, if user has change the default location of the Index storage has been change to the different location and user has failed to update path in to registry according to it. Once the registry is issue get resolved.

User need to change the following path in registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Bentley\ProjectWise\Automated File Processing

UseWindowsSearch = 1

If FTR is still not working, Window Search Service Process (Run under local account) should have an access files DmsFtrFilter.dll (iFilter for dmsindex files).

Issue:

In the ProjectWise v8i search form (full text tab), if you type in a known noise word (e.g. and) into the search field (Look for :) with the Look inside set to "File Contents" and the Return Documents set to "Including exact phrase".

ProjectWise V8 XM the search does not return any values – noise words are ignored, however ProjectWise V8i will return the results when searching for noise words.

Solution:

ProjectWise is using Windows Indexing to search for files, if the window search finds a document than PW will also show it. It works differently with different OS for noise word.

Please go through below mentioned link to avoid this in Windows Server 2008.

http://support.microsoft.com/kb/247561

Error or Warning Message

Mapped error code: 55042
File contention error. The file operation could not be completed because the server copy of the file is currently being accessed by another user. You may wish to try your request again.

Explanation

User is unable to checkout, checkin, or create new files or projects.

The problem has to do with the storage area for the files.  There is something on the server preventing Projectwise from writing to the hard drive on the server.

How to Avoid

1. Check to make sure there is enough free disk space where the storage area lives.
2. Check to make antivirus has not locked down the storage area
3. Check to make sure there are no restrictive permissions set on the folders on the storage area.

See Also

You can't copy files out of ProjectWise?

Problem

Test

Solution

XXXXXXXSolutionXXXXXXX

See Also