Opening excel spreadsheet from ProjectWise, getting book1 and intended file

Problem:

• When opening an excel spreadsheet from ProjectWise, user is getting a blank book1, as well as the intended file.

Product(s) and Version(s):

• ProjectWise Explorer
• Microsoft Office (Excel)

Steps to Reproduce

• In ProjectWise Explorer, open an excel file
• Excel launches and opens a blank book1.xlsx and then opens the intended file
• Close book1, and you are prompted to save changes to book1.

Solution:

• There was a recent security\policy push to the client machines.
• This was found to be related to the Microsoft Sensitivity Labeling feature in Microsoft Office.
  • https://learn.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide#what-label-policies-can-do
  • Sensitivity labels in Microsoft 365 – Records about the world (wordpress.com)
• If possible, Remove the policy from the users account.
• Development has been aware of this issue

See Also

• If applicable, insert link to another wiki article here.