Problem

 When trying to change a project property, user gets error -11149, Cannot save instance to storage (instance id ...,class id....,class name...)

Solution

The problem was with id columns in the database that were set as a numeric data type and should have been int.  problem occured after incorrectly converting database from Oracle to SQL

PROJECTTYPEID needs to be an int NOT a numeric data type
UNIQID needs to be an int NOT a numeric

example query to fix a particular table:
alter table I_CTDOT_BRIDGE_BEN alter column PROJECTTYPEID int;

user should always backup database before altering the database

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 Error code 56000 “The ProjectWise Integration Server could not allocate enough memory to complete a database operation.

Solution

 The error 56000 would be to verify that the appropriate PW service account has correct user credentials assigned. That is, if a new domain account is created for ProjectWise based services and no new mappings of ProjectWise based service accounts were made; the users may receive error 56000. Especially if one of those services is the Orchestration Framework service user account.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 While using Text Editor box the paste options and enable popup are grayed out

Solution

 The problem was the program association settings. There was a %1 at the end of the command line argument line in the Program Association for MicroStation. Once this was removed all worked well.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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Problem

Create file in ProjectWise using the drag and drop method. The local time on computer when user dropped the file into ProjectWise was 2:02:10 PM CDT.

The time on the Integration servers when the file was dropped into ProjectWise was 3:02:10 PM EDT. The time on the Storage server when the files was dropped into ProjectWise was also 3:02:10 PM EDT.

Since this was a new file, the time stamps for Created by On, Updated by On and File Updated by On all match but they are two hours local time and three hours behind the server time in Oak Ridge (where the file is stored).

Solution

We gather all the info from the document and populate a structure we then get the host name of the client and PW user ID and pass this over to the ProjectWise integration server. The integration server then gets the current date time from the database using either systimestamp for Oracle or getdate() for SQL server (dsqlUtilGetCurrentDateTime). This date time is stored as GMT and is used to set the Created, Updated & File Updated for the new document.

What this means is the client’s and integration server time is not used for the creation of the document nor is the file time.

However the display of the times in PWC are coming from the integration server time. So if this PW server is on the east coast this is the time that is going to be displayed when viewing the information in ProjectWise not the GMT, unless you have that time zone set on the server.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 User has external clients and they don't want these external clients using their licensing.

Solution

Admin will go into ProjectWise Administrator and select the user | properties | setting |Administrative | Client Licensing and select the bottom choice " Activate and record usage through client's configured SELECT server. See Figure 1 below:

Selecting this setting will ensure that user licensing is NOT used.

The external users will not need to do anything else if they have other Bentley applications installed on their local machine that use XM/V8i licensing. ProjectWise will use the exiting licensing configuration and send the request to the external user's SELECT Server.
All XM/V8i applications read/write licensing information in the same place on the user's local machine. It will be like they are activating a new product but won't need to run the "activation wizard"  because that information already exists for the other Bentley XM/V8i apps.

If the user does not have any other Bentley Applications installed, they will have to run the activation wizard found in the …ProjectWise\bin folder and enter their SELECTserver configuration.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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Problem

 Updating a number of documents in ProjectWise Explorer with a new version.

Solution

 Open ProjectWise Administrator, select a user and set the user settings for document creating conflicts. You would want to have the default action be to create a new version.
You may also want to use the settings “apply common rules for entire document selection” and “do not show select an action dialog”.  Also, you can set the default version rules to preset how you want them to be numbered (i.e., decimals)  and then the “do not show define version rules dialog”. That will prevent the user from having to select anything during the drag and drop process.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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Problem

Attribute Exchange tabs grayed out in Excel 2007

Solution

The solution was a combination of the wrong program association and the versionswitch not switching fully to the V8i SS3 client.
1. Change the Program Association so it read Excel.Sheet.PW (c:\Program Files..) instead of
 Excel.Sheet.8 (c:\Program Files) is the right selection
2. Run the versionswitch from the SS3  path (i.e. C:\Program Files (x86)\Bentley8i\ProjectWise\Bin> versionswitch /811)
The versionswitch that had been used previously may have been from an earlier version of ProjectWise - maybe XM.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

Window 7 Users not getting check-in prompt when checking in a MicroStation drawing

Solution

Documents and settings not accessible - related to Part of the integratin piece. Solution is the following:
1. Change everyone’s path
2. Run chklcleanup tool and clean working directory
3. Purge all work directories
4. Update Database statistics and rebuild indexes.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

Error 55025: "Error checking document 'w2.dgn' in.
Invalid socket. The connection to the remote host is broken."
 when checking in a .dgn file

Solution

 User did not have permissions for the user running the dmskrnl service in the storage area. Once we added the user to the ProjectWise Storage Area path the check in worked fine.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 User gets "Error on thread", possible corrupt file during file creation. File is stuck with "coming in" status.

Solution

 User had the file with a "coming in" status. User went to Local Document Organizer and went to that User node - freed the document which changed the status to "checked in". This changed the status from "coming in" to "checked in", but it became a document without a filename. Then, right click on the document > Modify > Select arrow in the lower right corner >  Delete File
It then could be deleted by right on document, click > Delete

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 Users see special characters in the login dialog box, attributes names on tab, Right click menu on a folder, right click menu on document and top menu bar in ProjectWise Explorer.

Solution

 Most likely there are left over dll's from a prior version of ProjectWise Explorer. If you recently upgraded or had a different version on the client machine and have installed a newer version of ProjectWise Explorer you have mis-matched dlls. Please uninstall ProjectWise Explorer and delete../bentey/projectwise folder and reinstall.

If you have customization done through Professional Services the customization can be the cause of this issue as well, you might need to contact your account manager in order to have Professional Services update the customization.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

Closing out of ProjectWise getting error dialog:
Application Error The instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read".
After getting a crash dump on pwc.exe ran it through debug analyzer:

Full Call Stack
Function Arg 1 Arg 2 Arg 3 Arg 4 Source
uxtheme!CAutoCS::CAutoCS+11 00000014 01c96d58 00bb0000 00000014
uxtheme!CRenderList::CloseRenderObject+16 00010000 01c96d58 00000000 ffffffff
uxtheme!CloseThemeData+1f 00010000 01c96d58 7876f648 01c96d58
mfc100u!CMFCBaseVisualManager::CleanUpThemes+1a 01c96d58 78789c5f 3e724390 785f7c7c
mfc100u!CMFCBaseVisualManager::~CMFCBaseVisualManager+16 3e724390 785f7c7c 01c96d58 00bb0000
mfc100u!CMFCVisualManagerOfficeXP::~CMFCVisualManagerOfficeXP+fb 3e724248 785f6530 01c96d58 00bb0000
mfc100u!CMFCVisualManagerOffice2003::~CMFCVisualManagerOffice2003+84 3e724220 00000001 01c96d58 00bb0000
mfc100u!CMFCVisualManagerVS2005::~CMFCVisualManagerVS2005+61 00bfed68 0021f764 7876a5e7 00000001
mfc100u!CMFCVisualManagerVS2005::`scalar deleting destructor'+d 00000001 0021f7bc 78695b53 00000001
mfc100u!CMFCVisualManager::DestroyInstance+25 00000001 7879f55b 00000000 00be7083
mfc100u!ControlBarCleanUp+34 00000000 00be7083 3e713c41 00000001
mfc100u!CWinApp::ExitInstance+33 3e713c41 00000001 00000000 00bb0000
dmactrl!InternalDllMain+118 00bb0000 00000000 00000001 3e7133fd
dmactrl!__DllMainCRTStartup+7a 00bb0000 0021f82c 7c90118a 00bb0000
dmactrl!_DllMainCRTStartup+1e 00bb0000 00000000 00000001 00343548
ntdll!LdrpCallInitRoutine+14 00be785f 00bb0000 00000000 00000001
ntdll!LdrShutdownProcess+14f 00000000 79fdabb8 00000000 00000000
kernel32!_ExitProcess+42 00000000 77e8f3b0 ffffffff 0021fbe0
kernel32!ExitProcess+14 00000000 00000000 00000001 00000000
mscorwks!SafeExitProcess+157 00000000 0021fc24 79f6c576 0021fc70
mscorwks!DisableRuntime+dc 00000000 3ff4f57f 013628b4 7c80ae40
mscoreei!RuntimeDesc::ShutdownAllActiveRuntimes+22a 00000000 00000000 00000001 0021ff14
mscoreei!CorExitProcess+26 00000000 7c9132ff 603b0000 0021ff20
mscoree!ShellShim_CorExitProcess+94 00000000 0021ff2c 78ac798d 00000000
msvcr100!__crtCorExitProcess+29 00000000 0021ff70 78ac7ab0 00000000
msvcr100!__crtExitProcess+d 00000000 3e7389bf 00404428 00000001
msvcr100!_cinit+145 00000000 00000000 00000000 0021ffc0
msvcr100!exit+11 00000000 3e4c8109 00310034 00340037
pwc!__tmainCRTStartup+138 00310034 00340037 7ffdf000 c0000005
kernel32!BaseProcessStart+23 004023e6 00000000 78746341 00000020

Exception Information
UXTHEME!CAUTOCS::CAUTOCS+11In pwc__PID__3684__Date__06_04_2012__Time_02_19_47PM__127__Second_Chance_Exception_C0000005.dmp the assembly instruction at uxtheme!CAutoCS::CAutoCS+11 in C:\WINDOWS\system32\uxtheme.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000014 on thread 0

Module Information
Image Name: C:\WINDOWS\system32\uxtheme.dll Symbol Type:  PDB
Base address: 0x00905a4d Time Stamp:  Sun Apr 13 20:11:10 2008
Checksum: 0x00000000 Comments:
COM DLL: False Company Name:  Microsoft Corporation
ISAPIExtension: False File Description:  Microsoft UxTheme Library
ISAPIFilter: False File Version:  6.00.2900.5512 (xpsp.080413-2105)
Managed DLL: False Internal Name:  UxTheme.dll
VB DLL: False Legal Copyright:  © Microsoft Corporation. All rights reserved.
Loaded Image Name:  uxtheme.dll Legal Trademarks:
Mapped Image Name:   Original filename:  UxTheme.dll
Module name:  uxtheme Private Build:
Single Threaded:  False Product Name:  Microsoft® Windows® Operating System
Module Size:  224.00 KBytes Product Version:  6.00.2900.5512
Symbol File Name:  c:\symbols\uxtheme.pdb\E99E16308F094767B1F07FB5C3E5E2462\uxtheme.pdb Special Build:  &

Solution

 Switch OS theme from windows default to windows classic, Unfortuantly this is the only solution for this issue due to the error is at the OS level (windows code)

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 No scroll bar on the Attribute properties tab.
User highlights multiple docs in PW Explorer and does right click > properties > gets no scroll bar on the Attribute properties tab.
Product: ProjectWise Client

Solution

 This may be due to the User’s Windows 7 > Control Panel > Display > setting for 150% display which then does not show
the scroll bar.  If the User changes the Display setting to 100%, they will probably then see the scroll bar.
      This is due to an inability to change the size of the of the Modify dialog box.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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No scroll bar on the Attribute properties tab

Problem

 No scroll bar on the Attribute properties tab.
User highlights multiple docs in PW Explorer and does right click > properties > gets no scroll bar on the Attribute properties tab.
Product:ProjectWiseClient

Solution

 This may be due to the User’s Windows 7 > Control Panel > Display > setting for 150% display which then does not show
the scroll bar.  If the User changes the Display setting to 100%, they will probably then see the scroll bar.
      This is due to an inability to change the size of the of the Modify dialog box.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 Is Excel required for exporting permissions to CSV file

Solution

 Excel is not required to export permissions to a csv file
Nor is it required to import permissions via a csv file.

When doing the export or import, remember to change the file type to CSV.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 ProjectWise Explorer shows the splash screen for a split second and crashes

Solution

 1. disable Geo Spatial componenets from ProjectWise Explorer installer. If the user is fine with this option
2. Uninstall Geo Explorer and reinstall

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 55037 Error moving document. User cannot delete corrupt files

Solution

 User was able to delete the files by right click file | Modify | delete | Select Arrow next to filename and choose Delete File

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Problem

 F-Secure antivirus deletes PW Explorer's eventsys.dll as a Trojan.
F-Secure antivirus:
Scanning Engines:
F-Secure AVP: 7.00.171, 2009-05-12
F-Secure Hydra: 3.08.9080, 2009-05-13
Virus definitions update: 2009-05-13_01
Spyware definitions update: 2009-05-13_01
finds a Trojan in PW Explorer 8.5.1.52 eventsys.dll (Program Files\Bentley\ProjectWise\Bin) and removes it, after that PWE fails to start.

Solution

 Update F-Secure virus and spyware definitions to versions:
Viruses: 2009-05-13_04
Spyware: 2009-05-13_04
After updating definitions F-Secure does not mistakenly recognize eventsys.dll as infected.

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

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Error or Warning Message

Error 58510. Your ProjectWise user profile requires that you activate this ProjectWise product using the SELECT Server settings configured on this workstation.

However, a valid SELECT Server configuration could not be found, or the SELECT Server license is expired for this product.

This client will be denied access to the datasource. You may need to correct the SELECT Server configuration on this workstation.

Explanation

There is a setting in ProjectWise administrator that tells the client how to get its license and this ProjectWise user was configured to use thier local SELECTServer, but one was not configured.   

How to Avoid

Option 1 change the user setting to have the user recieve the license from the Integration Server settings

1. Log into ProjectWise Administrator

2. Under users, go to the user account who is having the problem, right click properties, settings tab

3. The fourth icon down should be ‘administrative’, then under that is ‘client licensing’

    

Option 2 Configure the PW Explorer machine to point to the SELECTServer

1. Run C:\Program Files\Bentley\ProjectWise\bin\licensetool.exe
2. Confirm that the activation key and SELECTserver where connecting
3. Tools \ send logs now.

Problem

 Import Workspace into ProjectWise, Bentley Map - getting Fatal error occurred while processing configuration files error message

Solution

 Follow instructions in document entitled "GeoManageWorkSpaces.docx" which contains directions on how to set this up to import the workspace. Then had user apply the following setting for his version of MicroStation:
Set MS_FONTPATH to the fonts folder in C:\ProgramData\MicroStation V8i (SELECTseries 1)\Workspace\system\fonts

See Also

Product TechNotes and FAQs

External Links

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

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